fix problems on Empower [iphone]

—— Run into issues on Empower? Get help pending when official support gets back to you!

Empower®

Info:

company: Empower Retirement, LLC

: https://www.empower.com/contact

: www.empower.com

Chat with our AI-based Empower Support

🛠️ Common Empower Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Empower freezes during login

Fix: 1. Force close the app: Double-click the home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swipe up on the E... ⇲

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening a web page in your br... ⇲

Frequent login errors

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲

Account issue

Inability to access certain accounts

Fix: 1. Verify account linking: Go to the account settings within the app and ensure that all accounts are properly linked. If not, try re-linkin... ⇲

Inability to view detailed investment performance

Fix: 1. Check app settings: Go to the settings or preferences section of the app to see if there are options to enable detailed performance views... ⇲

Confusing account linking process

Fix: 1. Follow step-by-step instructions: Carefully read any instructions provided in the app for linking accounts. 2. Check for common issues: L... ⇲

Errors in account verification

Fix: 1. Double-check your information: Ensure that all information entered during the verification process is accurate and matches your official... ⇲

Missing key account information

Fix: 1. Refresh the app: Pull down on the screen to refresh the data displayed in the app. 2. Log out and log back in: Sometimes, logging out of... ⇲

Difficulties in managing multiple accounts

Fix: 1. Organize your accounts: Use the app’s settings to categorize or label your accounts for easier management. 2. Check for multi-account fea... ⇲

Poor integration of financial accounts

Fix: 1. Re-link accounts: Go to the account settings within the app and try re-linking your financial accounts to ensure proper integration. 2. C... ⇲

Lack of transparency in account management

Fix: 1. Review account settings: Go to the account settings within the app to see if there are options to view more detailed information about yo... ⇲

UI issue

Poor user interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation. Look for tutorials or help sections... ⇲

Lack of clear navigation

Fix: 1. Explore the app: Spend some time navigating through different sections to familiarize yourself with the layout. 2. Use the search functio... ⇲

Lack of intuitive features

Fix: 1. Explore the app: Spend time navigating through the app to discover available features. 2. Refer to help resources: Look for user guides o... ⇲

Inability to see YTD earnings easily

Fix: 1. Check app settings: Go to the settings or preferences section of the app to see if there are options to display YTD earnings. 2. Use the... ⇲

Compatibility issue

Limited functionality compared to website

Fix: 1. Use the website for advanced features: If certain functionalities are missing in the app, access the Empower website for a full range of... ⇲

Bugs issue

Bugs in beneficiary addition process

Fix: 1. Restart the app: Close and reopen Empower to see if the issue resolves itself. 2. Ensure all information is entered correctly: Double-che... ⇲

Updates issue

Inconsistent data updates

Fix: 1. Refresh the app: Pull down on the screen to refresh the data displayed in the app. 2. Check for app updates: Ensure you are using the lat... ⇲

Payments issue

Difficulties in reallocating funds

Fix: 1. Review the process: Go through the app’s help section or FAQs to understand the correct steps for reallocating funds. 2. Ensure you have... ⇲

Inability to complete transactions

Fix: 1. Check your account balance: Ensure you have sufficient funds to complete the transaction. 2. Restart the app: Close and reopen Empower to... ⇲

Support issue

Unresponsive customer service

Fix: 1. Use alternative contact methods: If the app's customer service is unresponsive, try reaching out via email or social media channels. 2. C... ⇲

Long wait times for customer support

Fix: 1. Try contacting during off-peak hours: If possible, reach out to customer support during non-peak hours (early morning or late evening) to... ⇲

Inadequate troubleshooting support

Fix: 1. Refer to help resources: Look for FAQs or troubleshooting guides within the app that may address your issues. 2. Document your issues: Ke... ⇲

Notifications issue

Excessive notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Empower and customize which notifications you want to receive or turn them... ⇲

Customization issue

Forced app usage on mobile devices

Fix: 1. Use the website: If you prefer not to use the app, access Empower through a mobile browser for a similar experience without downloading t... ⇲

Feedback issue

No option to provide feedback within the app

Fix: 1. Document your feedback: Write down your suggestions and issues in a note-taking app for future reference. 2. Use social media: Consider s... ⇲

Instructions issue

Unclear instructions for app usage

Fix: 1. Explore the help section: Look for a help or tutorial section within the app that may provide guidance on usage. 2. Watch tutorial videos... ⇲