fix problems on Cluster [iphone]

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—— Run into issues on Cluster? Get help pending when official support gets back to you!

Cluster
Info:
company: Cluster Labs, Inc.
: https://cluster.co/faq/
: cluster.co
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Notifications issue

Notifications do not work consistently

Fix: 1. Check your notification settings for the app. Go to Settings > Notifications > Cluster and ensure that notifications are enabled. 2. Make... ⇲
 
Search issue

No search feature for photos or albums

Fix: 1. Use the manual scrolling method to find photos or albums. Organize your photos by date or event to make it easier to locate them. 2. Crea... ⇲

No ability to search within an album

Fix: 1. Manually scroll through the album to find specific photos. 2. Organize your albums by date or event to make it easier to locate photos.... ⇲
 
Customization issue

Cannot rearrange photos in feed

Fix: 1. Check if the app has an update that may include this feature. Go to the App Store and look for updates. 2. If rearranging is not possible... ⇲

No option to edit photos after uploading

Fix: 1. Use a separate photo editing app before uploading your photos to Cluster. Apps like Snapseed or Adobe Lightroom can help you edit your ph... ⇲

No organization features for loaded content

Fix: 1. Create specific albums for different categories of photos to help with organization. 2. Use tags or descriptions when uploading photos to... ⇲

Inability to create galleries within existing groups

Fix: 1. Use the existing albums feature to create separate albums for different themes within the group. 2. Organize photos by creating new album... ⇲

Limited options for ordering photo books

Fix: 1. Explore other photo book services that may offer more customization options. 2. Use the app's existing features to create a basic photo b... ⇲
 
Slow issue

Slow upload speeds

Fix: 1. Ensure you are connected to a strong Wi-Fi network. If possible, switch to a different network to see if speeds improve. 2. Close any oth... ⇲
 
Support issue

Issues with customer support response

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Use the app's community forums or user groups to seek help from o... ⇲
 
Video issue

Video quality is not crisp

Fix: 1. Ensure you are uploading videos in the highest quality possible. Check your video settings before uploading. 2. Test your internet connec... ⇲
 
Bugs issue

Cannot save photos without losing comments

Fix: 1. Take screenshots of the comments before saving the photos. 2. Consider copying and pasting comments into a notes app before saving the ph... ⇲
 
Crashes issue

Cluster crashes when adding group members

Fix: 1. Ensure the app is updated to the latest version. Go to the App Store and check for updates. 2. Clear the app's cache by going to Settings... ⇲
 
Payments issue

No option to purchase electronic copies of photo books

Fix: 1. Check if there are any third-party services that allow you to create and purchase electronic photo books. 2. Use alternative apps that of... ⇲
 
Uploads issue

Duplicate photo uploads possible

Fix: 1. Before uploading, check your existing albums to ensure the photo is not already uploaded. 2. Consider using a photo management app to hel... ⇲
 
Updates issue

Cluster does not open after updates

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any additional updates in the App Store that may fix the issue. 3. If the app sti... ⇲
 
Privacy issue

Privacy concerns with spam messages

Fix: 1. Adjust your privacy settings within the app to limit who can send you messages. 2. Block any users who are sending spam messages by going... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.5%

Bad experience
1.9%

Neutral
1.6%

~ from our NLP analysis of 20,194 combined software ratings.

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 Private Data Cluster collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Cluster Friend: $4.99 Cluster Friend - Monthly plan
  2. Cluster Family: $9.99 Cluster Family - Monthly plan
  3. Cluster Friend: $49.99 Cluster Friend - Annual plan
  4. Cluster Pro: $19.99 Cluster Pro - monthly plan
  5. Cluster Family: $99.99 Cluster Family - Annual plan
  6. Cluster Pro: $199.99 Cluster Pro - Annual plan