fix problems on Squarespace [iphone]

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—— Run into issues on Squarespace? Get help pending when official support gets back to you!

Squarespace: Run your business
Info:
company: Squarespace, Inc.
: http://help.squarespace.com
: www.squarespace.com
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Login issue

Session expires quickly

Fix: To mitigate session expiration, try to stay active within the app. Regularly interact with the app to keep your session alive. If you are lo... ⇲

Widgets log out frequently

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to session management. OR If you experience freq... ⇲
 
Slow issue

Lag during editing

Fix: Check your internet connection. A slow or unstable connection can cause lag. Switch to a stronger Wi-Fi network or use mobile data if necess... ⇲

Revenue section updates slowly

Fix: Refresh the app or log out and back in to see if that prompts an update in the revenue section. OR Check the revenue section from the des... ⇲
 
Video issue

Inability to add video or links

Fix: For adding videos, consider uploading them to a platform like YouTube or Vimeo first, then use the link to embed them in your Squarespace si... ⇲
 
Bugs issue

Double carriage return issue

Fix: When editing text, ensure you are using the correct keyboard settings. Sometimes, switching to a different keyboard layout can resolve forma... ⇲

Difficulties with order scanning

Fix: Ensure your camera permissions are enabled for the Squarespace app. Go to your iPhone settings, find Squarespace, and check camera permissio... ⇲
 
UI issue

Comments not centralized

Fix: To manage comments more effectively, consider using a third-party commenting system like Disqus, which can be integrated into your Squarespa... ⇲

Squarespace lacks intuitive drag and drop

Fix: For tasks requiring drag and drop, switch to the desktop version where this feature is fully supported and more intuitive. OR If you need... ⇲

Generic iconography and design

Fix: Explore third-party icon libraries to find more unique icons that can be uploaded to your Squarespace site for a more personalized look. O... ⇲
 
Glitches issue

Glitches in menu content block

Fix: Try refreshing the app or clearing the cache to see if that resolves the glitches. If the problem persists, consider using the desktop versi... ⇲
 
Support issue

Slow customer service response

Fix: Utilize the Squarespace help center and community forums for immediate assistance. Many common issues have documented solutions that can be... ⇲
 
Syncing issue

Inconsistent updates between app and desktop

Fix: Always check the desktop version for the most current updates. If you notice discrepancies, make the necessary changes on the desktop versio... ⇲
 
Compatibility issue

Limited functionality compared to desktop

Fix: Identify the specific features you need and prioritize using the desktop version for those tasks. Use the mobile app for simpler tasks that... ⇲

Squarespace not optimized for iPad

Fix: Use the desktop version of Squarespace on your iPad through a web browser for a better experience, as the app may not provide full functiona... ⇲

Squarespace does not support donations

Fix: Consider using a third-party donation platform that can be linked to your Squarespace site, allowing you to accept donations effectively.... ⇲
 
Settings issue

Cannot manage inventory effectively

Fix: Use the desktop version for inventory management, as it provides more comprehensive tools and features for tracking and managing stock. OR... ⇲
 
Updates issue

Missing features from previous versions

Fix: Check the Squarespace support documentation for any changes or updates regarding missing features. They may have been relocated or replaced... ⇲
 
Customization issue

Inability to edit footers

Fix: To edit footers, switch to the desktop version of Squarespace, where footer editing is fully supported. OR If you need to make quick chan... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
6.6%

Neutral
1.8%

~ from our NLP analysis of 17,952 combined software ratings.

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 Private Data Squarespace collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Website Personal: Mobile Start: $15.99 One month of Website Personal service.
  2. Website Business: Mobile Start: $25.99 One month of Website Business service.
  3. Commerce Basic: Mobile Start: $29.99 One month of Commerce Basic service.
  4. Commerce Adv: Mobile Start: $45.99 One month of Commerce Advanced service.