fix problems on ILet App [iphone]

—— Run into issues on ILet App? Get help pending when official support gets back to you!

iLet App

Info:

company: BetaBionics

: https://www.betabionics.com/support/

: www.betabionics.com

Chat with our AI-based iLet App Support

🛠️ Common iLet App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

iLet App can't read pump and display real-time data

Fix: 1. Ensure that your iLet App is updated to the latest version. Go to the App Store, search for iLet, and check if an update is available. If... ⇲

Home Screen provides no information about insulin on board

Fix: 1. Check the settings within the iLet App to ensure that the insulin on board (IOB) feature is enabled. Go to the app's settings and look fo... ⇲

Crashes issue

Report Screen frequently crashes

Fix: 1. Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage, find the iLet App, and select 'Offload App'. This wi... ⇲

UI issue

Overview graphs lack x-axis labels

Fix: 1. Check if there is an option in the app settings to enable or display x-axis labels. Sometimes, these features can be toggled on or off. 2... ⇲

Unable to see history beyond the past 24 hours

Fix: 1. Check the app settings to see if there is a data retention or history setting that limits the view to the past 24 hours. Adjust this sett... ⇲

Audio issue

Low volume on iLet

Fix: 1. Check the volume settings on your iPhone. Go to Settings > Sounds & Haptics and adjust the volume slider. Ensure that the ringer and aler... ⇲

Compatibility issue

No Apple Watch support for meal info

Fix: 1. Check if the iLet App has an Apple Watch companion app available in the App Store. If it does, download and install it on your Apple Watc... ⇲