fix problems on Scouting [iphone]

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—— Run into issues on Scouting? Get help pending when official support gets back to you!

Scouting
Info:
company: Boy Scouts of America
: http://scoutbook.com
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Loading issue

Social login hangs at loading screen

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that... ⇲
 
Notifications issue

Notifications for calendar events not working

Fix: 1. Check notification settings: Go to Settings > Notifications > Scouting and ensure that notifications are enabled. Adjust the settings to... ⇲
 
Network issue

Unable to fetch advancement data

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data. 2. Refresh the... ⇲
 
Bugs issue

Unread message badge not updating

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Scouting. Updating can fix bugs related to notif... ⇲

Error messages when submitting data

Fix: 1. Check for required fields: Ensure that all required fields are filled out correctly before submitting. Look for any highlighted fields th... ⇲

Inability to save entered information

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Scouting. Updating can fix bugs related to savin... ⇲

Inaccurate rank percentage completion

Fix: 1. Manually verify completion: Go through each requirement and manually verify if they are marked correctly. If not, update them as needed.... ⇲
 
Permissions issue

Cannot add achievements as a youth

Fix: 1. Check user permissions: Ensure that your account has the necessary permissions to add achievements. This may require checking with a unit... ⇲
 
Support issue

Feedback submission email address incorrect

Fix: 1. Manually send feedback: Use your email app to send feedback directly to the developers, using the correct email address if you can find i... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a help or tutoria... ⇲

Calendar text unreadable

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or enable bold text to improve readability. 2. Ch... ⇲

Dark mode issues with calendar text

Fix: 1. Switch to light mode: Go to Settings > Display & Brightness and switch to light mode to see if that resolves the text visibility issue. 2... ⇲

Limited visibility of rank requirements

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or enable bold text to improve visibility. 2. Use... ⇲
 
Slow issue

Slow loading times for ranks and requirements

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data. 2. Clear app c... ⇲
 
Updates issue

Discontinued merit badges still listed

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Scouting. Updating may remove outdated informati... ⇲

Recent updates break basic functionality

Fix: 1. Reinstall the app: Uninstall and reinstall the app to reset any potential glitches caused by the update. 2. Check for further updates: So... ⇲

Inconsistent performance across updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Scouting, and tap 'Offload App'. Reinstall the app from the App Store to... ⇲
 
Gameplay issue

Confusion over past and current requirements

Fix: 1. Review official guidelines: Check the official scouting guidelines or website for clarity on current requirements versus past ones. 2. Cr... ⇲
 
Login issue

Scouting requires frequent re-login

Fix: 1. Check app settings: Look for any settings related to session timeouts or auto-login features and adjust them if available. 2. Clear app c... ⇲
 
Compatibility issue

No integration with external calendars

Fix: 1. Manually add events: If the app does not support integration, manually add important events to your external calendar app. 2. Use reminde... ⇲

Scouting not ready for wide usage

Fix: 1. Use the app for personal use: If the app is not ready for wide usage, consider using it for personal tracking and management until it sta... ⇲
 
Messages issue

Missing chat functionality

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Scouting that may include chat functionality. 2.... ⇲
 
Registration issue

No sign-up feature for unit activities

Fix: 1. Check for app updates: Go to the App Store and check if there is an update available for Scouting that may include this feature. 2. Use a... ⇲
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 Private Data Scouting collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics