fix problems on DTE Energy [iphone]

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—— Run into issues on DTE Energy? Get help pending when official support gets back to you!

DTE Energy
Info:
company: DTE Energy Company
: http://www.dteenergy.com/mobilesupport
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UI issue

Outage map lacks detailed information

Fix: 1. Check for updates to the app that may improve the outage map. Go to the App Store, search for DTE Energy, and see if an update is availab... ⇲
 
Updates issue

Inaccurate outage status updates

Fix: 1. Refresh the outage status by pulling down on the outage map screen to reload the information. 2. Check the DTE Energy website or social... ⇲

DTE Energy updates may cause temporary issues

Fix: 1. After an update, restart your iPhone to clear any temporary glitches. 2. If you experience issues post-update, check for any subsequent... ⇲
 
Support issue

Limited options for reporting issues

Fix: 1. Use the app's existing reporting feature to submit your issue, even if options are limited. Go to the help or support section of the app.... ⇲
 
Payments issue

No Apple Pay integration

Fix: 1. Use an alternative payment method available in the app, such as credit/debit cards or bank transfers. 2. Keep an eye on app updates, as... ⇲

Difficulties with guest payment feature

Fix: 1. Ensure you are entering the correct account number and details when using the guest payment feature. Double-check for any typos. 2. Try... ⇲
 
Data issue

Lack of historical usage data prior to 2018

Fix: 1. Check if the app has a feature to request historical data. Look in the settings or account management section. 2. If historical data is... ⇲
 
Notifications issue

Inconsistent notifications about power restoration

Fix: 1. Check your notification settings on your iPhone. Go to Settings > Notifications > DTE Energy and ensure notifications are enabled. 2. Wi... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.1%

Neutral
1.8%

~ from our NLP analysis of 18,699 combined software ratings.

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 Private Data DTE Energy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics