fix problems on 360 Smart Camera [iphone]

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—— Run into issues on 360 Smart Camera? Get help pending when official support gets back to you!

360 Smart Camera
Info:
company: Beijing Visual World Technology Co., Ltd.
: http://jia.360.cn
Chat with our AI-based 360 Smart Camera Support
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Camera issue

Camera frequently goes offline

Fix: Check your Wi-Fi signal strength where the camera is located. If the signal is weak, consider moving the camera closer to the router or usin... ⇲

Camera fails to detect motion consistently

Fix: Check the motion detection settings in the app. Ensure that motion detection is enabled and that the sensitivity settings are appropriately... ⇲
 
Login issue

Login issues requiring repeated sign-ins

Fix: Clear the app cache by going to your iPhone settings, finding the 360 Smart Camera app, and selecting 'Clear Cache' if available. This can h... ⇲
 
Network issue

Inability to connect to Wi-Fi after updates

Fix: After an update, go to the app settings and re-enter your Wi-Fi credentials. Sometimes updates can reset network settings. OR If the came... ⇲

Network errors when accessing live feed

Fix: Restart your router and the camera to refresh the connection. This can often resolve network-related issues. OR Check for any firmware up... ⇲
 
Loading issue

360 Smart Camera fails to load recorded videos

Fix: Check your device storage. If your iPhone is low on storage, it may affect the app's performance. Free up space by deleting unnecessary file... ⇲
 
Notifications issue

Notifications not delivered

Fix: Check your notification settings for the 360 Smart Camera app in your iPhone settings. Ensure that notifications are enabled and that you ha... ⇲
 
UI issue

360 Smart Camera interface not user-friendly

Fix: Familiarize yourself with the app by exploring the settings and features. Look for a user guide or tutorial within the app that can help you... ⇲
 
Setup issue

Complicated device setup process

Fix: Follow the setup instructions carefully, and ensure that you have a stable internet connection during the process. If you encounter issues,... ⇲
 
Language issue

Pop-ups in Chinese only

Fix: Check the app settings for a language option. If available, change the language to English or your preferred language. OR If the app does... ⇲
 
Account issue

Account access issues after updates

Fix: After an update, log out of your account and then log back in. This can refresh your session and resolve access issues. OR If you are sti... ⇲
 
Support issue

Customer service is unresponsive

Fix: Utilize the app's help section or FAQ for common issues and solutions. This can often provide immediate assistance without needing to contac... ⇲
 
Updates issue

360 Smart Camera requires frequent reconfiguration after updates

Fix: After each update, take note of the settings that need to be reconfigured and document them for future reference. This can save time during... ⇲
 
Compatibility issue

Limited device access (one device at a time)

Fix: If you need to access the camera from multiple devices, consider using the app on a single device at a time and logging out from others to a... ⇲
 
Video issue

Inconsistent video playback

Fix: Ensure that your internet connection is stable and fast enough to support video playback. A slow connection can cause buffering and playback... ⇲
 
Crashes issue

360 Smart Camera crashes or freezes

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR If the app co... ⇲
 
Customization issue

No option to delete multiple videos/photos easily

Fix: Check if the app has a batch delete option in the settings or video/photo management section. If available, use this feature to delete multi... ⇲
 
Storage issue

Cloud storage access issues

Fix: Verify your internet connection to ensure it is stable. A poor connection can prevent access to cloud storage. OR Check your cloud storag... ⇲
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 what users are saying
Good experience
56.2%

Bad experience
37.6%

Neutral
6.2%

~ from our NLP analysis of 354 combined software ratings.

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 Private Data 360 Smart Camera collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contacts
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 30-day continuous monthly: $1.99 Continuous Monthly Subscription
  2. 7-day continuous monthly: $1.99 Continuous Monthly Subscription
  3. 7 Day Cloud Recording: $4.99 Monthly Subscription
  4. 7 Day Cloud Recording: $23.99 Yearly Subscription
  5. 30-day continuous monthly: $4.99 Continuous Monthly Subscription
  6. 30 Day Cloud Recording: $7.99 Monthly Subscription
  7. 7 Day Cloud Recording: $17.99 Yearly Subscription
  8. 30-day continuous monthly: $4.99 Continuous Monthly Subscription
  9. 30 Day Cloud Recording: $59.99 Yearly Subscription
  10. 7-day continuous monthly: $1.99 Continuous Monthly Subscription