fix problems on NET-A-PORTER [iphone]

—— Run into issues on NET-A-PORTER? Get help pending when official support gets back to you!

NET-A-PORTER: Luxury Fashion

Info:

company: THE NET-A-PORTER GROUP LIMITED

: https://www.net-a-porter.com/content/our-apps

: www.net-a-porter.com

Chat with our AI-based NET-A-PORTER Support

🛠️ Common NET-A-PORTER Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

NET-A-PORTER times out after 15 minutes

Fix: To prevent the app from timing out, try adjusting your device's settings. Go to 'Settings' > 'Display & Brightness' and set 'Auto-Lock' to '... ⇲

payment times out during high traffic

Fix: During high traffic times, try using a different payment method if available. For instance, if you are using a credit card, consider using P... ⇲

Bugs issue

items disappear from shopping bag

Fix: Ensure that you are logged into your account before adding items to your shopping bag. This can help maintain your session and prevent items... ⇲

wishlist not functioning

Fix: If the wishlist feature is not working, try logging out of your account and then logging back in. This can refresh your session and may reso... ⇲

items get deleted from cart unexpectedly

Fix: Ensure you are logged into your account when adding items to your cart. This can help maintain your session and prevent items from being rem... ⇲

Crashes issue

NET-A-PORTER crashes while browsing

Fix: To reduce crashes, try clearing the app's cache. Go to 'Settings' > 'General' > 'iPhone Storage', find the NET-A-PORTER app, and select 'Off... ⇲

NET-A-PORTER shuts off unexpectedly

Fix: If the app shuts off unexpectedly, try restarting your iPhone. This can clear temporary glitches and improve app performance. To restart, pr... ⇲

Notifications issue

notifications not routing correctly

Fix: Ensure that notifications are enabled for the app. Go to 'Settings' > 'Notifications' > 'NET-A-PORTER' and make sure 'Allow Notifications' i... ⇲

Camera issue

card capture does not work

Fix: If the card capture feature is not functioning, try manually entering your card details instead. This can bypass any issues with the camera... ⇲

UI issue

difficult to delete multiple wishlist items

Fix: To delete multiple items from your wishlist, try using the 'Edit' option if available. Look for an 'Edit' button in the wishlist section, wh... ⇲

no customer reviews on items

Fix: If customer reviews are not visible, try refreshing the product page or checking back later. Reviews may take time to load or may not be ava... ⇲

Freezing issue

NET-A-PORTER freezes during scrolling

Fix: If the app freezes while scrolling, try closing other apps running in the background to free up memory. Double-tap the home button and swipe... ⇲

Support issue

shipping delays on next day orders

Fix: To avoid shipping delays, place your order as early in the day as possible. Check the cut-off times for next-day delivery on the app or webs... ⇲

poor protection for delicate items during shipping

Fix: If you are concerned about the protection of delicate items, consider reaching out to customer service through the app to inquire about thei... ⇲

Customization issue

no option for standard shipping on sale items

Fix: If standard shipping is not available for sale items, check if there are any specific terms and conditions related to shipping for those ite... ⇲

Glitches issue

glitches in checkout process

Fix: If you encounter glitches during checkout, try clearing your browser cache if you are using a web view within the app. This can help resolve... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.8%

Bad experience

1.3%

Neutral

0.9%

~ from our NLP analysis of 46,507 combined software ratings.

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Private Data NET-A-PORTER collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics