fix problems on Civitatis [iphone]

—— Run into issues on Civitatis? Get help pending when official support gets back to you!

Civitatis: Fill your trip!

Info:

company: CIVITATIS TOURS S.L.

: https://www.civitatis.com

: www.civitatis.com

Chat with our AI-based Civitatis Support

🛠️ Common Civitatis Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Civitatis freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Civitatis app... ⇲

slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if there's an improvement. 2. Clear the app cac... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary issues that may be causing... ⇲

Downloads issue

limited offline functionality

Fix: 1. Before going offline, ensure you download any necessary content while connected to Wi-Fi. Look for a download option within the app for m... ⇲

Support issue

poor customer support

Fix: 1. Check the app for a FAQ or help section that may provide answers to common issues. 2. Use social media platforms to reach out for support... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Go to Settings > Notifications > Civitatis and ensure notifications are enabled. Check that the alert style is set to your preference. 2.... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. Look for a tutorial or help section within the app. 2. Use t... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options. 2. Use the app as intended and adapt your usage... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background app refresh by going to Settings > General > Background App Refresh and turning it off for Civitatis. 2. Reduce screen b... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the App Store for the latest version of Civitatis and ensure your device meets the minimum requirements. 2. If your device is older... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.8%

Bad experience

2.3%

Neutral

0.9%

~ from our NLP analysis of 4,720 combined software ratings.

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Private Data Civitatis collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics