fix problems on OnePlace [iphone]

—— Run into issues on OnePlace? Get help pending when official support gets back to you!

OnePlace - Christian Audio

Info:

company: Salem Communications

: https://www.oneplace.com/help

: www.oneplace.com

Chat with our AI-based OnePlace Support

🛠️ Common OnePlace Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Audio controls are not available when using headphones

Fix: Ensure that your headphones are properly connected to your iPhone. Disconnect and reconnect them to see if the audio controls appear. If the... ⇲

OnePlace does not resume audio after a call

Fix: Check your iPhone's settings under 'Phone' > 'Call Audio Routing' and ensure it is set to 'Automatic'. This may help the app to resume audio... ⇲

Audio issue

No option to pause or skip during playlists

Fix: Look for any hidden controls by tapping on the screen while the audio is playing. Sometimes, controls may not be visible until the screen is... ⇲

OnePlace plays sermons automatically without user input

Fix: Look for an autoplay setting in the app's settings menu. Disable any options related to autoplay or continuous play. OR If there is no op... ⇲

Audio stops completely instead of pausing during interruptions

Fix: Check the app settings for any options related to audio playback during interruptions. Adjust these settings if available. OR If the app... ⇲

No way to see which episodes have been played

Fix: Check if there is a 'History' or 'Recently Played' section in the app. This may help you track which episodes you have already listened to.... ⇲

OnePlace does not become the main audio app when running

Fix: Ensure that the app has the necessary permissions to run in the background. Go to 'Settings' > 'General' > 'Background App Refresh' and enab... ⇲

Requires manual restart to resume audio after interruptions

Fix: Check for any app settings related to audio playback and interruptions. Adjust these settings if available to improve functionality. OR I... ⇲

Inability to control playback speed

Fix: Check the app settings for any playback speed options. Some apps have hidden settings that allow you to adjust speed. OR If there is no o... ⇲

UI issue

Volume and start/stop screen disappears

Fix: Try adjusting the screen timeout settings on your iPhone. Go to 'Settings' > 'Display & Brightness' > 'Auto-Lock' and set it to a longer dur... ⇲

Inconsistent control bar visibility

Fix: Ensure that the app is updated to the latest version, as updates often fix UI issues. Check the App Store for any available updates. OR T... ⇲

Long titles in lists are not fully visible

Fix: Try rotating your iPhone to landscape mode to see if the titles become more visible. Some apps adjust their layout based on orientation. O... ⇲

Messages issue

Cannot fast forward or rewind in archived messages

Fix: Check if there are any gestures or controls specific to the archived messages section. Sometimes, swiping or tapping in certain areas can re... ⇲

Cannot delete messages under the 'envelope' tab

Fix: Check if there is a long press option on the messages in the 'envelope' tab. Sometimes, holding down on an item reveals additional options l... ⇲

Notifications issue

Notifications show messages that do not exist

Fix: Check the app's notification settings. Go to 'Settings' > 'Notifications' > find the OnePlace app and adjust the settings to see if this res... ⇲

Crashes issue