fix problems on BVG Tickets [iphone]

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—— Run into issues on BVG Tickets? Get help pending when official support gets back to you!

BVG Tickets: Train, Bus & Tram
Info:
company: Berliner Verkehrsbetriebe (BVG) - AöR
: https://www.bvg.de/de/Tickets/Mobil
: www.bvg.de
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Payments issue
Frequent transaction failures

Fix: 1. Check your payment method to ensure it is valid and has sufficient funds. 2. Try using a different payment method or card to see if the i... »»
Apple Pay issues

Fix: 1. Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check your cards. 2. Restart your iPhon... »»
 
UI issue
Inconsistent ticket visibility in wallet

Fix: 1. Ensure that you are logged into the same account on the app where you purchased the tickets. 2. Refresh the wallet by pulling down on the... »»
Unclear user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and sections. 2. Look for a help or tutorial section within the app that... »»
Multiple confirmation prompts

Fix: 1. Check the app settings to see if there is an option to reduce confirmation prompts. 2. Try to complete transactions in one go without nav... »»
Animation delays

Fix: 1. Check your device settings to see if reducing motion is enabled. Go to Settings > Accessibility > Motion and toggle 'Reduce Motion' on. 2... »»
 
Network issue
Requires internet connection for purchased tickets

Fix: 1. Download your tickets to your device before traveling. Open the ticket in the app and look for a download option. 2. Consider taking scre... »»
 
Loading issue
Long loading times

Fix: 1. Check your internet connection and switch between Wi-Fi and mobile data to see if it improves loading times. 2. Clear the app cache by go... »»
 
Features issue
Missing features for specific ticket types

Fix: 1. Check the app for any updates that may include new features or ticket types. 2. Look for alternative ticket purchasing options within the... »»
 
Support issue
No response from support

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out through different channels, such as social m... »»
 
Updates issue
Bugs introduced with updates

Fix: 1. If you notice bugs after an update, try uninstalling and reinstalling the app to see if it resolves the issues. 2. Check for any addition... »»
 
Account issue
Difficulties with account management

Fix: 1. Ensure you are using the correct login credentials. If you forget your password, use the 'Forgot Password' feature. 2. Check the app sett... »»
 
Performance issue
Poor performance on public transport

Fix: 1. Ensure your app is updated to the latest version to benefit from performance improvements. 2. Download your tickets before traveling to a... »»
 
Design issue
Predatory app design

Fix: 1. Familiarize yourself with the app's features and pricing to avoid unexpected charges. 2. Set a budget for your travel expenses to manage... »»
 
Registration issue
Inability to buy tickets without registration

Fix: 1. If you prefer not to register, check if there are any guest purchase options available in the app. 2. Consider using the BVG website for... »»
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 what users are saying
Good experience
88.2%

Bad experience
9.2%

Neutral
2.6%

~ from our NLP analysis of 1,333 combined software ratings.

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 Private Data BVG Tickets collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics
    • Other Data