fix problems on OENO [iphone]

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—— Run into issues on OENO ? Get help pending when official support gets back to you!

OENO by Vintec
Info:
company: Electrolux
: https://www.vintec.com/en-au/support/
: www.vintec.com
Chat with our AI-based OENO Support
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Compatibility issue

Doesn't work on iOS 18

Fix: Ensure that your app is updated to the latest version compatible with iOS 18. Go to the App Store, search for OENO, and check for updates.... ⇲

Scan feature doesn't work with iPhone 14 Pro

Fix: Check the camera permissions for the app. Go to Settings > Privacy > Camera and ensure that OENO has permission to access the camera. OR... ⇲

OENO refuses to open on iPhone 13

Fix: Force close the app and restart your iPhone. This can help clear any temporary glitches preventing the app from opening. OR Check for any... ⇲
 
Bugs issue

Adds multiple of the same bottles

Fix: Manually check your inventory after adding a bottle. If duplicates appear, try deleting them one by one to maintain a clean inventory. OR... ⇲

Unable to add personal tasting notes

Fix: Check if there are any restrictions in the app settings that may prevent you from adding notes. Look for any toggle options related to notes... ⇲

List by vintage not in numerical sequence

Fix: Check the sorting options within the app. Look for a sort feature that allows you to arrange the list by vintage in ascending or descending... ⇲

Label scanner identifies wrong varietal

Fix: Ensure that the label is clearly visible and well-lit when scanning. Try adjusting the angle or distance from the camera. OR If the scann... ⇲
 
Loading issue

OENO not loading on iPhone 8+

Fix: Force close the app and restart your iPhone. This can help clear any temporary glitches preventing the app from loading. OR Check for ava... ⇲

Inconsistent app loading

Fix: Ensure your device is running the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Try clearing th... ⇲
 
Security issue

Asks for password unexpectedly

Fix: Check if you are logged into multiple accounts within the app. If so, ensure you are using the correct account that matches the password bei... ⇲
 
Account issue

Reset password feature not working

Fix: Try resetting your password through the app's website if available, as it may work better than the app's feature. OR Ensure that you are... ⇲

Unable to reset password

Fix: Double-check that you are entering the correct email address associated with your account when attempting to reset your password. OR Try... ⇲
 
Installation issue

OENO won't open after installation

Fix: Restart your iPhone after installation. Sometimes a simple restart can resolve issues with newly installed apps. OR Check for any restric... ⇲
 
Customization issue

Maximum column width limitation

Fix: Try adjusting the display settings on your device. Go to Settings > Display & Brightness and see if changing the text size or display settin... ⇲

Limited to 7 bins for cellar management

Fix: Consider organizing your cellar management by creating subcategories within the existing bins to better manage your inventory. OR If the... ⇲
 
Registration issue

Account creation issues

Fix: Ensure you are using a valid email address and that it is not already associated with an existing account. Try using a different email if ne... ⇲
 
Search issue

Search function broken after update

Fix: Try restarting the app to see if that resolves the search function issue. Close the app completely and reopen it. OR Check for any update... ⇲
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 what users are saying
Good experience
87.1%

Bad experience
9.5%

Neutral
3.5%

~ from our NLP analysis of 317 combined software ratings.

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 Private Data OENO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics