fix problems on SF Fire CU [iphone]

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SF Fire CU Mobile Banking
Info:
company: SF Fire Credit Union
: https://www.sffirecu.org
: www.sffirecu.org
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UI issue

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the main sections and where key functions are located. Co... ⇲

Difficult to navigate

Fix: Try using the search function within the app to quickly find specific features or information instead of navigating through menus. OR If... ⇲

Hidden features require excessive navigation

Fix: Familiarize yourself with the app's layout and create a quick reference guide for the features you use most often to reduce navigation time.... ⇲
 
Slow issue

Slow loading times

Fix: Ensure that your device has enough storage space. Delete unnecessary apps or files to free up space, which can improve app performance. OR... ⇲
 
Updates issue

Limited functionality compared to previous versions

Fix: Check for any updates or patches that may restore some of the previous functionalities. Sometimes, features are reintroduced in later update... ⇲

Removed access to credit scores

Fix: Check if the feature has been moved to a different section of the app or if it is available on the bank's website. OR Look for alternativ... ⇲
 
Account issue

Inability to view account numbers in the app

Fix: Check if there is an option in the app settings to display account numbers. If not, consider accessing your account through the bank's websi... ⇲
 
Settings issue

Cannot update PIN in the app

Fix: Look for a security or settings section within the app where PIN management might be located. If not available, you may need to update your... ⇲
 
Payments issue

Cannot verify Apple Pay in the app

Fix: Ensure that your Apple Pay is set up correctly in your device settings. Go to Settings > Wallet & Apple Pay and check your cards and setting... ⇲

Cannot transfer money to external accounts

Fix: Check if the app has a specific section for external transfers. If not, you may need to use the bank's website to initiate these transfers.... ⇲
 
Notifications issue

Missing basic features like vacation notifications

Fix: Check if there are any updates or announcements from the bank regarding the reintroduction of this feature. Sometimes, features are temporar... ⇲

Repetitive notifications for already enrolled services

Fix: Check the app's notification settings to see if you can adjust or turn off notifications for specific services that are causing repetition.... ⇲
 
Customization issue

No night mode for dark environments

Fix: Adjust your device's display settings to enable 'Night Shift' or 'Dark Mode' at the system level, which may help reduce glare when using the... ⇲

No option to edit certificates in the app

Fix: Look for an option in the app settings or account management section that may allow you to manage certificates. OR If editing is not avai... ⇲
 
Security issue

Increased security measures complicate login

Fix: Ensure that you are using the correct login credentials and that your device is updated to the latest software version to avoid compatibilit... ⇲
 
Support issue

Outsourced customer service leads to delays

Fix: Utilize the app's chat feature for quicker responses, as this may connect you to a representative faster than calling. OR Check the app f... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app and that they meet the minimum system requirements for optimal performance... ⇲
 
Features issue

Lack of access to budgeting tools

Fix: Explore third-party budgeting apps that can integrate with your bank account for better financial management. OR Check if the bank offers... ⇲
 
Login issue

Requires multiple logins for transactions

Fix: Check if there is an option in the app settings to enable biometric login (like Face ID or Touch ID) for quicker access to transactions. O... ⇲
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 what users are saying
Good experience
95.7%

Neutral
2.2%

Bad experience
2.1%

~ from our NLP analysis of 10,614 combined software ratings.

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 Private Data SF Fire CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics