fix problems on RTD MyRide [iphone]

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—— Run into issues on RTD MyRide? Get help pending when official support gets back to you!

RTD MyRide
Info:
company: Regional Transportation District
: http://www.rtd-denver.com/myride
: www.rtd-denver.com
Chat with our AI-based RTD MyRide Support
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Security issue

Keychain integration missing

Fix: 1. Manually save your login credentials in the Keychain. Go to Settings > Passwords and add a new password for RTD MyRide. 2. Use a passwor... ⇲
 
Login issue

RTD MyRide logs out unexpectedly

Fix: 1. Check your internet connection. A weak or unstable connection can cause the app to log you out. Switch between Wi-Fi and cellular data to... ⇲

RTD MyRide does not retain login information

Fix: 1. Ensure that you have the 'Remember Me' option selected when logging in. 2. Check your iPhone's settings to ensure that the app has permi... ⇲
 
Loading issue

Cannot load passes into Apple Wallet

Fix: 1. Ensure that you are using the latest version of the RTD MyRide app. Update it via the App Store if necessary. 2. Check if the passes are... ⇲
 
Freezing issue

RTD MyRide freezes when entering credit card info

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and free up space if necessary. 2. Try enter... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located. 2. Look for any tutori... ⇲

Inconsistent ticket display

Fix: 1. Refresh the app by pulling down on the ticket display screen to reload the data. 2. Check for any app updates that may address display i... ⇲

No internal links to schedules

Fix: 1. Bookmark the schedule page in your web browser for quick access. 2. Use the app's search feature to find schedules manually. 3. Check i... ⇲

Poor user interface

Fix: 1. Familiarize yourself with the app's layout and features to improve your experience. 2. Provide feedback through the app's feedback featu... ⇲
 
Settings issue

Tickets must be activated immediately

Fix: 1. Plan your ticket purchases ahead of time and activate them only when you are ready to use them. 2. Keep an eye on the activation time li... ⇲

Tickets expire without being scanned

Fix: 1. Always scan your tickets as soon as you arrive at your destination to avoid expiration. 2. Set reminders on your phone to scan tickets b... ⇲

RTD MyRide does not allow advance ticket purchases on free days

Fix: 1. Plan your purchases around the free days and buy tickets in advance on non-free days. 2. Keep an eye on the app for any updates that may... ⇲
 
Payments issue

Cannot purchase multiple ticket types in one transaction

Fix: 1. Purchase tickets one at a time. After completing the first transaction, return to the ticket selection screen to choose the next type. 2... ⇲

Funds added to account cannot be used

Fix: 1. Check if there are any restrictions or conditions for using the funds. Review the app's terms and conditions. 2. Ensure that you are log... ⇲
 
Compatibility issue

RTD MyRide does not support Apple Wallet

Fix: 1. Keep an eye on app updates for future support of Apple Wallet. 2. Use the app's built-in ticketing system as an alternative until Apple... ⇲

RTD MyRide does not show schedules without redirecting to Safari

Fix: 1. Bookmark the schedule page in Safari for quick access. 2. Check if the app has a dedicated schedule section that may not be immediately... ⇲
 
Accessibility issue

Lack of support for accessibility features

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility and enable features that may assist you while using the a... ⇲
 
Uploads issue

No option to upload badges for users

Fix: 1. Use the app's existing features to manage user accounts and badges. 2. Provide feedback through the app's feedback feature to request th... ⇲
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 what users are saying
Bad experience
56.8%

Good experience
30.1%

Neutral
13.1%

~ from our NLP analysis of 352 combined software ratings.

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 Private Data RTD MyRide collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics