fix problems on Klara [iphone]

—— Run into issues on Klara? Get help pending when official support gets back to you!

Klara – Patient communication

Info:

company: Klara Technologies Inc.

: http://support.klara.com

: klara.com

Chat with our AI-based Klara Support

🛠️ Common Klara Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Klara requires repeated login every time

Fix: Check if the app has the 'Remember Me' or 'Stay Logged In' option during login. If it does, ensure that it is enabled. If not, try uninstall... ⇲

Notifications do not work

Fix: Go to your iPhone's Settings > Notifications > Klara. Ensure that 'Allow Notifications' is turned on and that the alert style is set to your... ⇲

Audio issue

Audio issues during telemedicine visits

Fix: Ensure that your iPhone's volume is turned up and that the mute switch is off. Also, check if the app has permission to use the microphone b... ⇲

Klara does not remember user credentials

Fix: Make sure that you are using the latest version of the app. Check for updates in the App Store and install any available updates. OR Cons... ⇲

No biometric login option

Fix: Check the app settings to see if there is an option to enable biometric login (Face ID or Touch ID). If not, consider using a password manag... ⇲

Messages issue

Inability to separate messages from doctor and staff

Fix: Check if the app has a filtering option in the messaging section. If available, use filters to view messages from specific senders. OR Cr... ⇲

Klara does not allow direct communication with the doctor

Fix: Check if there are specific features or settings within the app that allow for direct messaging with your doctor. Sometimes, this may be hid... ⇲

Messages lumped together causing confusion

Fix: Check if the app has a threading option for messages that allows you to view conversations separately. If not, consider organizing messages... ⇲

Inability to address messages to specific individuals

Fix: Check if the app has a feature for tagging or mentioning individuals in messages. If not, consider using clear subject lines or prefixes to... ⇲

Loading issue

Long loading screens

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and cellular data to see if the loading times improve. OR Cle... ⇲

Network issue

Frequent disconnections during video calls

Fix: Check your internet connection stability. If using Wi-Fi, try moving closer to the router or switching to a wired connection if possible.... ⇲

Support issue

Poor customer service response time

Fix: Utilize any available self-help resources within the app, such as FAQs or help sections, to find answers to common issues. OR Document yo... ⇲

Inconsistent response times from staff

Fix: Set clear expectations when messaging staff, such as indicating urgency, to help prioritize your messages. OR If possible, try to reach o... ⇲

Security issue

Overly complex security verification

Fix: Review the security settings in the app and see if there are options to simplify the verification process, such as reducing the frequency of... ⇲

UI issue

Klara interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, a brief tutorial or help section can provide guidan... ⇲

Difficult to navigate birth year selection

Fix: Try scrolling through the year selection slowly to ensure you are selecting the correct year. If the interface is unresponsive, restart the... ⇲

Klara opens in browser instead of the app

Fix: Ensure that you have the Klara app installed and updated. If the app is installed, try clearing your browser's cache and cookies to prevent... ⇲

Notifications issue

No appointment reminders from the app

Fix: Check the app settings to see if there is an option to enable appointment reminders. If not, consider setting reminders manually in your pho... ⇲

Bugs issue

Bugs after recent updates

Fix: Check for any new updates in the App Store, as developers often release patches to fix bugs shortly after major updates. OR If the app is... ⇲

Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features and see if there are any settings that can enhance its functionality. Sometimes, features are h... ⇲