fix problems on AthenaText [iphone]

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—— Run into issues on AthenaText? Get help pending when official support gets back to you!

athenaText
Info:
company: athenahealth
: https://www.athenahealth.com/about/contact-us
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Compatibility issue

Inconsistent performance on various devices

Fix: Ensure that all devices are running the latest version of the app. Go to the App Store, tap on your profile icon, and scroll down to see if... ⇲
 
Login issue

Frequent login problems

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the issue... ⇲
 
Bugs issue

Feedback submission errors

Fix: Try submitting feedback through a different method, such as email or a web form, if available. Check the app's official website for alternat... ⇲
 
Loading issue

Delayed message loading

Fix: Check your internet connection. A slow or unstable connection can cause delays. Try switching between Wi-Fi and cellular data to see if perf... ⇲
 
Installation issue

Requires app reinstallation to fix issues

Fix: Before reinstalling, try clearing the app's cache by going to 'Settings' > 'General' > 'iPhone Storage', find athenaText, and select 'Offloa... ⇲
 
Notifications issue

Cannot preview texts from locked screen

Fix: Check your notification settings. Go to 'Settings' > 'Notifications' > 'athenaText' and ensure 'Show Previews' is set to 'Always' or 'When U... ⇲

Notifications sometimes do not show new messages

Fix: Check your notification settings for the app and ensure that they are correctly configured. Go to 'Settings' > 'Notifications' > 'athenaText... ⇲
 
Customization issue

No mass delete option for messages

Fix: Currently, the app may not support mass deletion. As a workaround, you can delete messages individually by swiping left on each message and... ⇲
 
Account issue

PIN reset issues

Fix: If you are having trouble resetting your PIN, ensure you are following the correct procedure as outlined in the app's help section. Double-c... ⇲
 
Privacy issue

Siri dictation not HIPAA compliant

Fix: To maintain HIPAA compliance, avoid using Siri for dictation of sensitive information. Instead, use the app's built-in text input features d... ⇲
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 what users are saying
Good experience
67.7%

Bad experience
29.3%

Neutral
3.0%

~ from our NLP analysis of 331 combined software ratings.

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 Private Data athenaText collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics