fix problems on ICam365 [iphone]

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—— Run into issues on ICam365? Get help pending when official support gets back to you!

iCam365
Info:
company: Shenzhen Tange Intelligent Technology Co., Ltd.
: https://tange.ai/
: tange.ai
Chat with our AI-based iCam365 Support
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Support issue

Limited customer service response

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Look for community forums or user groups online w... ⇲

No instructions for app usage

Fix: 1. Explore the app thoroughly to familiarize yourself with its features. 2. Search online for user guides or video tutorials on platforms li... ⇲
 
Downloads issue

Inability to download videos from app

Fix: 1. Check if the app has a specific feature for downloading videos. Look in the settings or video playback options. 2. If downloading is not... ⇲
 
Ads issue

Frequent ads interrupting live feed

Fix: 1. Check if there is a premium version of the app that offers an ad-free experience and consider upgrading. 2. If not, try to minimize the a... ⇲
 
Notifications issue

Notifications for non-existent motion

Fix: 1. Check the motion detection settings in the app. Adjust the sensitivity or turn off notifications temporarily to see if it reduces false a... ⇲
 
Crashes issue

iCam365 crashes during live view

Fix: 1. Ensure your iPhone has enough storage space available. Delete unnecessary apps or files if storage is low. 2. Close other apps running in... ⇲
 
Network issue

Issues with camera connectivity

Fix: 1. Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and your iPhone... ⇲
 
Battery issue

Power source requires outlet

Fix: 1. Consider using a portable power bank that can provide power to the camera if you need to place it in a location without an outlet. 2. Loo... ⇲
 
Slow issue

Lagging camera response

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth. Test your speed using a speed test app. 2. Reduce the video... ⇲
 
Settings issue

No access to motion detection settings

Fix: 1. Navigate to the settings menu in the app and look for motion detection options. If not visible, check for any updates to the app that may... ⇲

Difficulty in managing multiple cameras

Fix: 1. Use the app's grouping feature (if available) to manage multiple cameras more efficiently. 2. Create a checklist for each camera to track... ⇲
 
Privacy issue

iCam365 prompts for personal information

Fix: 1. Review the app's privacy policy to understand why it requires personal information. If uncomfortable, consider whether you want to contin... ⇲
 
Loading issue

Inconsistent video loading

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data to see if it improves loading times. 2. Clear the app's cache i... ⇲
 
Customization issue

Limited options for camera organization

Fix: 1. Create a naming convention for your cameras to help you identify them easily. 2. Use folders or groups if the app allows you to categoriz... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
65.9%

Bad experience
27.6%

Neutral
6.5%

~ from our NLP analysis of 431 combined software ratings.

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 Private Data iCam365 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 超级AI识别年套餐: $9.99 超级AI识别，套餐12个月有效期
  2. 告警云录像年套餐（30天循环录）: $35.99 设备告警录像，录像视频保存30天，套餐12个月有效期
  3. 告警云录像月套餐（30天循环录）: $3.99 设备告警录像，录像视频保存30天，套餐1个月有效期
  4. 告警云录像年套餐（7天循环录）: $17.99 设备告警录像，录像视频保存7天，套餐12个月有效期
  5. 告警云录像月套餐（7天循环录）: $2.99 设备告警录像，录像视频保存7天，套餐1个月有效期
  6. 全天云录像年套餐（30天循环录）: $59.99 设备全天录像，录像视频保存30天，套餐12个月有效期
  7. 全天云录像月套餐（30天循环录）: $5.99 设备全天录像，录像视频保存30天，套餐1个月有效期
  8. 全天云录像年套餐（7天循环录）: $29.99 设备全天录像，录像视频保存7天，套餐12个月有效期
  9. 全天云录像月套餐（7天循环录）: $3.99 设备全天录像，录像视频保存7天，套餐1个月有效期