fix problems on My Chihiros [iphone]

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—— Run into issues on My Chihiros? Get help pending when official support gets back to you!

My Chihiros
Info:
company: Shanghai Ogino Biotechnology Co., Ltd.
: http://www.chihiros.cn
: www.chihiros.cn
Chat with our AI-based My Chihiros Support
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Customization issue

Difficult to create custom light settings

Fix: 1. Familiarize yourself with the app's interface by exploring all available options and settings. 2. Use the preset options as a starting po... ⇲

No manual override for lights

Fix: 1. If the app does not allow manual override, check if the light itself has a physical switch that can be used to turn it on or off. 2. Cons... ⇲

No widget or shortcut support

Fix: 1. Check if the app has any built-in options for shortcuts or widgets in the settings. 2. Use Siri Shortcuts to create custom commands for t... ⇲

Cannot control light without app

Fix: 1. Check if the light has a physical switch that can be used to turn it on or off. 2. Consider using a smart plug that allows for manual con... ⇲

Limited customization options

Fix: 1. Explore all available settings in the app to ensure you are utilizing all customization features. 2. Use preset options as a base and adj... ⇲
 
Network issue

Limited Bluetooth range

Fix: 1. Ensure that there are no physical obstructions between your iPhone and the light source, as walls and furniture can interfere with the Bl... ⇲

My Chihiros fails to recognize light

Fix: 1. Ensure that the light is powered on and within range. 2. Restart the app and try to reconnect the light. 3. If the app still does not rec... ⇲
 
Settings issue

Inconsistent schedule activation

Fix: 1. Double-check the schedule settings to ensure they are set correctly. Go to the scheduling section and verify the times and days selected.... ⇲

Inability to set specific timer days

Fix: 1. Check if the app allows for recurring schedules and set them accordingly. 2. If specific days cannot be set, consider using a workaround... ⇲

Settings reset after app closure

Fix: 1. Ensure that you are saving your settings before closing the app. Look for a 'Save' button or similar option. 2. Check if there is an opti... ⇲
 
Login issue

Login issues

Fix: 1. Ensure that you are entering the correct email and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Requires email login

Fix: 1. If you find the email login cumbersome, consider using a password manager to store your login credentials securely for easier access. 2.... ⇲
 
Freezing issue

My Chihiros freezes

Fix: 1. Close the app completely and restart it. 2. Check for any available updates for the app in the App Store and install them. OR 1. If th... ⇲
 
UI issue

Poor user interface

Fix: 1. Take time to explore all features of the app to become more familiar with its layout. 2. Look for any user guides or tutorials that can h... ⇲
 
Support issue

Lack of instructions

Fix: 1. Search online for user manuals or guides related to the My Chihiros app that may provide additional instructions. 2. Join online forums o... ⇲
 
Syncing issue

My Chihiros does not sync regularly

Fix: 1. Ensure that your iPhone's background app refresh is enabled for the My Chihiros app. Go to Settings > General > Background App Refresh an... ⇲
 
Glitches issue

Glitches in overnight settings

Fix: 1. Double-check the overnight settings to ensure they are configured correctly. 2. Try setting the overnight schedule a few minutes earlier... ⇲
 
Crashes issue

My Chihiros crashes during use

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. Close other apps running in... ⇲
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 what users are saying
Bad experience
74.7%

Good experience
18.7%

Neutral
6.6%

~ from our NLP analysis of 91 combined software ratings.

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 Private Data My Chihiros collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics