fix problems on SSENSE [iphone]

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—— Run into issues on SSENSE? Get help pending when official support gets back to you!

SSENSE: Shop Designer Fashion
Info:
company: SSENSE
: https://www.ssense.com/en-ca/customer-service/contact-us
: www.ssense.com
Chat with our AI-based SSENSE Support
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Support issue

Poor customer service

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than email. Be clear and concise in your queries to facili... ⇲

Difficult return process

Fix: Familiarize yourself with the return policy outlined in the app. Make sure to keep all packaging and receipts until you are sure you want to... ⇲

Slow response times from customer support

Fix: Try reaching out during off-peak hours when support may be less busy, which could lead to faster response times. OR Utilize the app's sel... ⇲
 
Updates issue

Inconsistent order updates

Fix: Regularly check the order status in the app under 'My Orders' to stay updated. If you notice a lack of updates, try refreshing the app or lo... ⇲
 
Security issue

Frequent bot detection interruptions

Fix: If you are frequently interrupted by bot detection, try clearing the app cache. Go to Settings > General > iPhone Storage, find the SSENSE a... ⇲

Security checks causing order holds

Fix: Ensure that your account information is complete and accurate, as discrepancies can trigger security checks. Verify your payment method and... ⇲
 
UI issue

Navigation issues after clicking designer names

Fix: Try restarting the app to refresh its functionality. If the issue persists, uninstall and reinstall the app to ensure you have the latest ve... ⇲

Address input discrepancies between app and website

Fix: Manually enter your address in the app to ensure it matches the format used on the website. Sometimes, discrepancies can arise from autofill... ⇲

Poor app usability

Fix: Explore the app settings to customize your experience, such as adjusting display options or notifications, which may improve usability. OR... ⇲
 
Account issue

Account creation problems

Fix: Ensure that you are using a valid email address and that your password meets the app's security requirements (usually a mix of letters, numb... ⇲
 
Payments issue

Inability to apply discount codes

Fix: Double-check the terms and conditions of the discount code to ensure it is valid for the items in your cart. Some codes may have restriction... ⇲

COD shipping for canceled orders

Fix: Review the payment options available at checkout and select a different payment method if COD is causing issues with canceled orders. OR... ⇲
 
Customization issue

Lack of size recommendation feature

Fix: Check the product description for any size guides or recommendations provided by the brand, as some items may include this information. OR... ⇲
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 what users are saying
Good experience
98.4%

Bad experience
0.8%

Neutral
0.7%

~ from our NLP analysis of 59,003 combined software ratings.

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 Private Data SSENSE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics