fix problems on Included Health [iphone]

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—— Run into issues on Included Health? Get help pending when official support gets back to you!

Included Health
Info:
company: Included Health, Inc.
: https://www.includedhealth.com/contact/
: www.includedhealth.com
Chat with our AI-based Included Health Support
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Loading issue

Long loading times

Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer models) a... ⇲
 
Bugs issue

Inconsistent virtual appointment availability

Fix: Check the app for any updates or announcements regarding appointment availability. Sometimes, maintenance or updates can affect scheduling.... ⇲

Inaccurate appointment scheduling

Fix: Double-check the appointment details in the app and confirm with your calendar. If discrepancies exist, try rescheduling the appointment thr... ⇲
 
Messages issue

Poor communication from care team

Fix: Use the in-app messaging feature to send a direct message to your care team, ensuring your concerns are documented and addressed. OR Keep... ⇲
 
Syncing issue

Technical issues during migrations

Fix: Ensure that your app is updated to the latest version, as updates often include fixes for migration issues. OR If you encounter issues, t... ⇲

Included Health does not reflect backend status accurately

Fix: Log out of the app and log back in to refresh the data displayed. This can help sync your app with the backend system. OR Clear the app's... ⇲
 
Notifications issue

Delayed notifications

Fix: Check your notification settings in the app and on your iPhone. Go to Settings > Notifications > Included Health and ensure notifications ar... ⇲
 
Support issue

Limited follow-up from support

Fix: Document your interactions with support and set reminders to follow up if you do not receive a response within a few days. OR Use the app... ⇲

Lack of knowledge from support staff

Fix: Prepare specific questions or issues in advance before contacting support to ensure you get the most accurate information. OR If the supp... ⇲

Multiple coordinators for single issue

Fix: Request a single point of contact for your issue when you first reach out to support, which can help streamline communication. OR Keep a... ⇲
 
UI issue

Difficulty accessing documents

Fix: Ensure you are logged into the correct account associated with your documents. Log out and log back in if necessary. OR Try accessing the... ⇲

Inability to schedule appointments easily

Fix: Try using the app's search feature to find available appointments more efficiently. Filter by date and time to narrow down options. OR If... ⇲
 
Payments issue

Errors in billing and claims processing

Fix: Review your billing information in the app for any discrepancies. Ensure all personal and insurance information is up to date. OR Contact... ⇲
 
Network issue

Frequent connection issues

Fix: Check your Wi-Fi or mobile data connection. If using Wi-Fi, try resetting your router or switching to mobile data to see if the issue persis... ⇲
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 what users are saying
Good experience
98.2%

Bad experience
1.4%

Neutral
0.3%

~ from our NLP analysis of 14,713 combined software ratings.

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 Private Data Included Health collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics