fix problems on NDI HX Capture [iphone]

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—— Run into issues on NDI HX Capture? Get help pending when official support gets back to you!

NDI HX Capture: Screen Sharing
Info:
company: NewTek
: https://ndi.video/resources/form-support/
: ndi.video
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Battery issue

High battery drain

Fix: 1. Reduce the screen brightness on your iPhone by going to Settings > Display & Brightness and adjusting the slider. 2. Enable Low Power Mo... ⇲
 
Network issue

Inconsistent connection stability

Fix: 1. Ensure that your iPhone is within a reasonable distance from your Wi-Fi router to maintain a strong signal. 2. Switch to a less congeste... ⇲

Requires Ethernet connection for reliable use

Fix: 1. If possible, use a Lightning to Ethernet adapter to connect your iPhone directly to your router for a more stable connection. 2. If Ethe... ⇲

Latency issues up to 5 seconds

Fix: 1. Ensure you are using a wired Ethernet connection for the best performance, as Wi-Fi can introduce latency. 2. Close any background appli... ⇲

Signal not found by devices

Fix: 1. Ensure that both your iPhone and the receiving device are connected to the same Wi-Fi network. 2. Restart both devices to refresh their... ⇲
 
Compatibility issue

Limited to iPhone, no iPad support

Fix: OR ⇲

Poor performance on iOS 17

Fix: 1. Check for updates to the app that may address performance issues with iOS 17. 2. Clear the app's cache by uninstalling and reinstalling... ⇲

NDI source not recognized in OBS

Fix: 1. Ensure that both the NDI HX Capture app and OBS are updated to their latest versions. 2. Check the NDI settings in OBS to ensure that th... ⇲

Lack of support for current OS versions

Fix: 1. Check for updates to the app that may add support for the latest OS versions. 2. If the app is not compatible, consider using alternativ... ⇲
 
Video issue

Does not output 4K as advertised

Fix: 1. Check the app settings to ensure that the output resolution is set to the highest available option. 2. Verify that your streaming device... ⇲

Low resolution output

Fix: 1. Check the app settings to ensure that the output resolution is set to the highest available option. 2. Ensure that your streaming device... ⇲
 
Screen issue

Black screen issue on startup

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping away the NDI HX Capture app. Then, reopen it. 2. Restart you... ⇲

No option to select specific apps for screen sharing

Fix: 1. Check the app settings to see if there are any updates or options that allow for app-specific sharing. 2. If the app does not support th... ⇲
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 what users are saying
Bad experience
48.7%

Good experience
41.0%

Neutral
10.3%

~ from our NLP analysis of 39 combined software ratings.

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Screen Capture for NDI HX

 Private Data NDI HX Capture collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.