fix problems on My World Vision App [iphone]

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—— Run into issues on My World Vision App? Get help pending when official support gets back to you!

My World Vision App
Info:
company: World Vision US
: https://www.worldvision.org/about-us/contact-us
: www.worldvision.org
Chat with our AI-based My World Vision App Support
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Bugs issue

Repeated technical issues with the app.

Fix: Uninstall the app and then reinstall it. This can often resolve persistent technical issues by resetting the app's data. OR Check your in... ⇲

My World Vision App is not functional.

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Login issue

My World Vision App fails to log in or recognize account.

Fix: Double-check your login credentials for any typos. Ensure that you are using the correct email and password associated with your account.... ⇲

Session expires upon login.

Fix: Check your device's date and time settings. Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. OR Try usin... ⇲
 
Errors issue

Error messages during app usage.

Fix: Take note of the specific error message and search for it in the app's help section or online. This may provide specific troubleshooting ste... ⇲
 
Downloads issue

My World Vision App fails to download or install.

Fix: Check your device's storage. Go to Settings > General > iPhone Storage to see if you have enough space to download the app. If not, delete u... ⇲
 
Freezing issue

Screen freezes or jumps on the website.

Fix: Try clearing your browser's cache and cookies. Go to Settings > Safari (or your browser) > Clear History and Website Data to refresh the bro... ⇲
 
Privacy issue

Inaccurate information about children's sensitive areas.

Fix: Verify the information by cross-referencing with official communications from My World Vision. If discrepancies are found, take note of them... ⇲
 
Account issue

Lack of access to past letters sent.

Fix: Check if there is a specific section in the app for past communications or letters. Navigate through the app's menu to locate this feature.... ⇲
 
Loading issue

Account information does not load.

Fix: Log out of your account and log back in to refresh the session. This can often resolve loading issues. OR Check your internet connection... ⇲
 
Crashes issue

My World Vision App crashes frequently.

Fix: Ensure the app is updated to the latest version. Go to the App Store and check for updates. OR Free up memory on your device by closing u... ⇲
 
UI issue

Scrolling issues within the app.

Fix: Restart the app to see if this resolves the scrolling issue. Close the app completely and reopen it. OR Check for any updates to the app... ⇲
 
Camera issue

QR code recognition failure.

Fix: Ensure that the camera lens is clean and unobstructed. Wipe the lens gently with a soft cloth before scanning the QR code. OR Try using a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
48.9%

Bad experience
35.6%

Neutral
15.6%

~ from our NLP analysis of 45 combined software ratings.

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 Private Data My World Vision App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content