fix problems on Subcap [iphone]

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—— Run into issues on Subcap? Get help pending when official support gets back to you!

Subcap: AI Captions for Videos
Info:
company: RATEL
: https://subcap.app
: subcap.app
Chat with our AI-based Subcap Support
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Freezing issue

Subcap freezes during export

Fix: Before exporting, ensure that your device has enough storage space available. Clear any unnecessary files or apps to free up space. Addition... ⇲
 
Syncing issue

Audio and video sync issues

Fix: To address sync issues, try recording your audio and video separately and then combining them in the app. This can help ensure that both ele... ⇲
 
Audio issue

Poor voice recognition in certain languages

Fix: If the app struggles with voice recognition in your language, try using clearer pronunciation and speaking at a slower pace. Additionally, c... ⇲

Inaccurate transcription in noisy environments

Fix: To improve transcription accuracy in noisy environments, try to record in a quieter space or use a directional microphone that focuses on ca... ⇲
 
Payments issue

No refund policy for trial subscriptions

Fix: Before subscribing, carefully review the trial terms and conditions to understand what you are committing to. If you are unsure, consider us... ⇲

Manual subtitles only for free version

Fix: If you are using the free version and need to create subtitles manually, take advantage of any available templates or tools within the app t... ⇲

Trial period charges are high

Fix: Evaluate the features offered during the trial period and determine if they align with your needs. If the cost is too high, consider looking... ⇲
 
Compatibility issue

Limited language support

Fix: If the app does not support your preferred language, consider using a translation tool to convert your captions into the desired language af... ⇲
 
UI issue

Difficult to move words around

Fix: To make it easier to move words around, try using a stylus or your finger to drag and drop the text more precisely. If the app has a grid or... ⇲

Button off-screen on certain devices

Fix: If a button is off-screen, try rotating your device to landscape mode or adjusting the display settings to see if it brings the button into... ⇲
 
Subscription issue

Subcap does not work after subscription purchase

Fix: If the app fails to work after purchasing a subscription, try logging out and then logging back into your account. This can refresh your sub... ⇲

Requires subscription for basic features

Fix: If the app requires a subscription for basic features, consider using the free version for essential tasks and look for alternative apps tha... ⇲
 
Support issue

Lack of customer support

Fix: If you encounter issues with the app, check the app's FAQ or help section for troubleshooting tips. Many common problems have documented sol... ⇲
 
Customization issue

Limited caption duration

Fix: If the app limits caption duration, consider breaking your video into shorter segments and adding captions to each segment individually. Thi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.8%

Bad experience
8.5%

Neutral
1.8%

~ from our NLP analysis of 1,655 combined software ratings.

 Switch to these Alternatives:
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VEED - Captions for Videos
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Auto Captions: Video Subtitles

 Private Data Subcap collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Auto Captions Plus - 6M: $35.99 Generate auto subtitles for social videos now
  2. Auto Captions for Videos - 1M: $7.99 Auto subtitles, captions for talking videos
  3. Auto Captions Plus - 1W: $3.99 Generate auto subtitles for social videos now
  4. Auto Captions Plus - 12M: $47.99 Generate auto subtitles for social videos now
  5. Auto Captions for Videos - 1W: $5.99 Auto subtitles, captions for talking videos
  6. Auto Captions for Videos - 6M: $35.99 Auto subtitles, captions for talking videos
  7. Auto Captions for Videos - 3M: $20.99 Auto subtitles, captions for talking videos
  8. Auto Captions Plus - 1M: $7.99 Generate auto subtitles for social videos now
  9. Auto Captions for iPhone - 12M: $47.99 Generate auto subtitles for social videos now
  10. Auto Captions Plus - 3M: $20.99 Generate auto subtitles for social videos now