—— Run into issues on BP En Línea? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your account settings within the app to ensure that your security settings are configured correctly. Look for any options related to t... ⇲
Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If you are on Wi-F... ⇲
Fix: Explore the app settings to see if there are any options to customize the interface or themes. Sometimes, apps offer different display modes... ⇲
Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the navigation can help improve your experience. Look f... ⇲
Fix: Review the terms of service for the app to understand the policy regarding multiple platform usage. If you need to use the app on different... ⇲
Fix: Double-check the transaction details, including the recipient's information and the amount. If everything appears correct, take a screenshot... ⇲
Fix: Refresh the account statement manually by pulling down on the statement screen to update the information. This can sometimes prompt the app... ⇲
Fix: Manually refresh the balance by navigating to the account overview and pulling down to refresh. This action can prompt the app to retrieve t... ⇲
Fix: Check the compatibility of the app with your device's operating system. Ensure that your iPhone is running the latest version of iOS that th... ⇲
Fix: Ensure that you are entering all required information correctly during the registration process. Double-check for any typos or missing field... ⇲