fix problems on MicroStrategy [iphone]

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MicroStrategy Mobile for iPad
Info:
company: MicroStrategy Inc.
: https://www.microstrategy.com/support
: www.microstrategy.com
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Bugs issue

font color bug in menus

Fix: 1. Check if there are any updates available for the MicroStrategy app in the App Store. Updates often include bug fixes. 2. Change the disp... ⇲

heat map feature broken

Fix: 1. Check for any updates to the MicroStrategy app in the App Store, as updates may fix bugs related to features. 2. Restart the app by clos... ⇲
 
Login issue

invalid credential error

Fix: 1. Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are entering the correct credentials.... ⇲

requires special login

Fix: 1. Verify with your IT department or account administrator to ensure you have the correct login credentials and access rights. 2. If you ha... ⇲
 
Syncing issue

MicroStrategy does not refresh reports

Fix: 1. Manually refresh the report by pulling down on the report screen to trigger a refresh. 2. Check your internet connection to ensure you h... ⇲
 
Account issue

account does not exist error

Fix: 1. Verify that you are using the correct account details. Check with your IT department or account administrator to confirm your account sta... ⇲
 
UI issue

display issues on iPad 3

Fix: 1. Ensure that your iPad 3 is running the latest version of iOS that it supports. Go to Settings > General > Software Update. 2. Clear the... ⇲

close button missing in new version

Fix: 1. Look for alternative ways to close the app, such as using the Home button to exit the app. 2. Check if there are any gestures or swipe a... ⇲
 
Compatibility issue

MicroStrategy does not support grid in outline mode

Fix: 1. Check the app settings to see if there are any options to enable grid view or outline mode. 2. If the feature is not available, consider... ⇲

MicroStrategy does not support object prompt

Fix: 1. Check the app settings to see if there are any options to enable object prompts. 2. Review the user manual or help section of the app fo... ⇲

MicroStrategy is only for demo, not actual use

Fix: 1. Check if there are any settings within the app that allow you to switch from demo mode to full access. 2. Verify with your organization... ⇲

needs better support for prompts

Fix: 1. Review the app's help section or user manual for guidance on using prompts effectively. 2. Check if there are any settings within the ap... ⇲

requires prior knowledge of Microstrategy

Fix: 1. Review the user manual or help section of the app for tutorials and guides that can help you understand how to use the app effectively.... ⇲
 
Crashes issue

crashes when opening URL based report

Fix: 1. Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if that resolves the issue. 2. Clear the a... ⇲

crashes before content loads

Fix: 1. Ensure that your iPad is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app's cache by dele... ⇲
 
Support issue

poor support response

Fix: 1. Check the app's help section or user manual for troubleshooting tips that may resolve your issue without needing support. 2. Search onli... ⇲
 
Screen issue

big white screen appears when changing screens

Fix: 1. Ensure that your iPad is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app's cache by dele... ⇲
 
Updates issue

outdated information

Fix: 1. Check for any updates available for the MicroStrategy app in the App Store, as updates may include new data or features. 2. Manually ref... ⇲
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 what users are saying
Good experience
54.5%

Bad experience
27.3%

Neutral
18.2%

~ from our NLP analysis of 11 combined software ratings.

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 Private Data MicroStrategy collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.