fix problems on Etsy [iphone]

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—— Run into issues on Etsy? Get help pending when official support gets back to you!

Etsy: Shop & Gift with Style
Info:
company: Etsy, Inc.
: https://help.etsy.com
: www.etsy.com
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Bugs issue

Bugs in the review submission interface

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates often fix bugs. Check the App Store for any available updates.... ⇲

Inconsistent discount code functionality

Fix: 1. Check Code Validity: Ensure that the discount code is still valid and applicable to the items in your cart. Read the terms and conditions... ⇲
 
Privacy issue

Inability to turn off cookies

Fix: 1. Adjust Browser Settings: If using the app’s browser, go to Settings > Safari > Block All Cookies to limit cookie usage. Note that this ma... ⇲

Privacy concerns with seller notifications

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > Etsy and customize which notifications you want to receive from sellers. 2... ⇲
 
Ads issue

Forced product recommendations

Fix: 1. Adjust Preferences: Go to your account settings and look for options related to recommendations. You may be able to adjust your preferenc... ⇲

Inability to permanently dismiss unwanted recommendations

Fix: 1. Use the 'Not Interested' Option: When you see a recommendation you don’t like, look for an option to mark it as 'Not Interested' to reduc... ⇲
 
Search issue

Inaccurate search results

Fix: 1. Refine Your Search: Use specific keywords and filters to narrow down your search results. Try using quotes for exact phrases. 2. Clear Se... ⇲
 
Account issue

Difficulty in accessing purchase history

Fix: 1. Navigate to Your Account: Open the app, tap on 'You' at the bottom right, then select 'Purchases and Reviews' to view your purchase histo... ⇲

Confusing account management

Fix: 1. Explore Account Settings: Take time to explore the account settings thoroughly. Familiarize yourself with each section to understand wher... ⇲
 
Notifications issue

Notifications not clearing after reading

Fix: 1. Restart the App: Close the app completely and reopen it to refresh notifications. 2. Check Notification Settings: Go to Settings > Notifi... ⇲
 
Settings issue

Limited cart capacity

Fix: 1. Review Cart Items: Regularly check your cart and remove items you no longer wish to purchase to make space for new items. 2. Use Wish Lis... ⇲

Unclear shipping costs

Fix: 1. Check Individual Listings: Always check the shipping details on individual product listings before purchasing to understand costs. 2. Con... ⇲
 
Support issue

Lack of support contact options

Fix: 1. Use Help Center: Access the Etsy Help Center through the app or website for FAQs and troubleshooting guides. 2. Check Community Forums: V... ⇲

Unresponsive customer service

Fix: 1. Use Help Center: Access the Etsy Help Center for self-service options and FAQs that may resolve your issue without needing direct support... ⇲
 
Loading issue

Long processing times for items

Fix: 1. Check Item Details: Review the processing times listed on product pages before purchasing to set expectations. 2. Contact Sellers: If you... ⇲

Items often not ready to ship despite being listed as in stock

Fix: 1. Check Processing Times: Always review the processing times listed on product pages before purchasing to set expectations. 2. Contact Sell... ⇲
 
Updates issue

Frequent app updates causing issues

Fix: 1. Disable Automatic Updates: Go to Settings > App Store and toggle off 'App Updates' to control when updates are installed. 2. Read Update... ⇲

Cluttered updates tab with recommendations

Fix: 1. Customize Notifications: Go to Settings > Notifications > Etsy and adjust which notifications you want to receive to reduce clutter in th... ⇲
 
UI issue

Difficulty in navigating liked items

Fix: 1. Access Liked Items: Go to your profile and tap on 'Favorites' to view all your liked items in one place. 2. Organize Favorites: Consider... ⇲
 
Downloads issue

Problems with downloadable purchases on mobile

Fix: 1. Use a Computer: If you encounter issues downloading on mobile, try accessing your account from a computer to download the files directly.... ⇲
 
Security issue

Issues with seller legitimacy

Fix: 1. Check Reviews: Always read seller reviews and ratings before making a purchase to gauge their legitimacy. 2. Look for Verified Sellers: L... ⇲
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 what users are saying
Good experience
98.9%

Neutral
0.7%

Bad experience
0.4%

~ from our NLP analysis of 6,194,388 combined software ratings.

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 Private Data Etsy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Other Data