fix problems on Spark [iphone]

—— Run into issues on Spark? Get help pending when official support gets back to you!

Spark: Chords, Backing Tracks

Info:

company: Positive Grid Inc

: https://help.positivegrid.com

: www.positivegrid.com

Chat with our AI-based Spark Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Auto chord feature does not play songs

Fix: Ensure that the app has the latest updates installed. Go to the App Store, search for Spark, and check if there are any updates available. I... »»

App crashes without internet connection

Fix: Try using the app in offline mode. Before going offline, open the app and load the songs or features you want to use. This may help prevent... »»

Network issue

Connectivity issues between app and amp

Fix: Ensure that Bluetooth is enabled on your iPhone and that the amp is in pairing mode. Go to Settings > Bluetooth and check if the amp is conn... »»

App frequently disconnects from amp

Fix: Check the battery level of your amp. Low battery can cause connectivity issues. Ensure it is fully charged or plugged in during use. OR R... »»

Bugs issue

Tone selection from Tone Cloud is buggy

Fix: Try logging out and back into the Tone Cloud. This can refresh your connection and may resolve any bugs. Go to the Tone Cloud section in the... »»

Inconsistent performance of Smart Jam feature

Fix: Ensure that you are using the Smart Jam feature in a quiet environment to minimize background noise, which can affect its performance. OR... »»

Settings issue

Volume settings are too loud for presets

Fix: Adjust the overall volume settings on your iPhone. Go to Settings > Sounds & Haptics and lower the volume slider. This will affect the app's... »»

Customization issue

No way to delete AI generated tones

Fix: Check if there is an option to manage tones in the app settings. Look for a section labeled 'My Tones' or 'Tone Management' where you might... »»

No option to save favorites

Fix: Look for a 'Favorites' or 'Bookmark' feature in the app. If available, use it to mark your preferred tones or songs for easy access later.... »»

Tone cloud contains mostly poor tones

Fix: Explore user-generated content or community forums for recommendations on better tones. Other users may have found high-quality tones that y... »»

Syncing issue

App does not sync presets across devices

Fix: Ensure you are logged into the same account on both devices. Go to the app settings and check your account information to confirm this. OR... »»

Audio issue

Reverb effect is not varied

Fix: Experiment with different reverb settings within the app. Go to the effects section and try adjusting parameters like decay time and wet/dry... »»

Playback of songs stutters

Fix: Close other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them. OR... »»

Compatibility issue

App is not compatible with Mac or PC

Fix: Use an iOS emulator on your Mac or PC to run the app. Research and download a reliable emulator that supports iOS apps. OR Look for alter... »»

Freezing issue

App freezes when selecting tones

Fix: Force close the app and restart it. Double-tap the home button, swipe up on Spark, and then reopen it to see if the issue persists. OR If... »»

Registration issue

Registration prompts are intrusive

Fix: Check the app settings for an option to disable registration prompts. Some apps allow you to opt-out of notifications or prompts. OR If n... »»