fix problems on UCB Banks [iphone]

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—— Run into issues on UCB Banks? Get help pending when official support gets back to you!

UCB Banks
Info:
company: United Community Bancorp, Inc.
: https://www.ucbbank.com/contact.cfm
: UCBbank.com
Chat with our AI-based UCB Banks Support
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Security issue

password change prompts too often

Fix: 1. Review security settings: Check if there are any security settings in the app that require frequent password changes. Adjust these settin... ⇲
 
UI issue

inability to paste passwords

Fix: 1. Use the built-in password manager: If you have saved your password in your iPhone's password manager, you can access it by tapping the pa... ⇲

no option to view check images

Fix: 1. Check the app settings: Look for any settings related to check images in the mobile deposit section. Some apps allow you to enable or dis... ⇲

confusing balance display

Fix: 1. Familiarize yourself with the balance types: Review the app's help section to understand the different balance types displayed (available... ⇲
 
Payments issue

bill pay feature hides scheduled payments

Fix: 1. Check the settings: Go to the bill pay section and look for any filters or settings that may be hiding scheduled payments. Adjust these s... ⇲

mobile deposit check amount limitation

Fix: 1. Review deposit limits: Check the app or your account settings for any stated limits on mobile deposits. This information is often found i... ⇲
 
Updates issue

UCB Banks often unavailable for upgrades

Fix: 1. Check for scheduled maintenance: Look for any notifications from UCB Banks regarding scheduled maintenance or upgrades that may affect ap... ⇲
 
Customization issue

lack of transfer description feature

Fix: 1. Use notes: If the app allows, use any notes or memo fields available during the transfer process to add descriptions manually. OR 2. K... ⇲

no ability to add/edit payees

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include new features like adding/editing payee... ⇲
 
Compatibility issue

difficulties with mobile deposit on iPad

Fix: 1. Ensure proper lighting: When taking pictures of checks, ensure you have good lighting and a flat surface to avoid issues with image clari... ⇲
 
Account issue

multiple accounts not visible without request

Fix: 1. Check account settings: Go to your account settings in the app to see if there is an option to manage or view multiple accounts. Enable a... ⇲

inconsistent account visibility

Fix: 1. Refresh the app: Pull down on the account overview screen to refresh the data and see if all accounts become visible. OR 2. Check acco... ⇲
 
Crashes issue

UCB Banks crashes frequently

Fix: 1. Restart your device: Sometimes, simply restarting your iPhone can resolve app crashes. Hold the power button and slide to power off, then... ⇲
 
Slow issue

slow performance

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage > UCB Banks app > Offload App to clear the cache and improve performanc... ⇲
 
Login issue

troublesome biometric login

Fix: 1. Re-enable biometric login: Go to the app settings and disable then re-enable biometric login to reset the feature. OR 2. Use a passwor... ⇲
 
Support issue

frequent prompts to call for assistance

Fix: 1. Review the app's help section: Check the help or FAQ section of the app for common issues and solutions that may prevent the need for ass... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.6%

Neutral
1.9%

~ from our NLP analysis of 7,187 combined software ratings.

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 Private Data UCB Banks collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics