fix problems on HMH Well [iphone]

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—— Run into issues on HMH Well? Get help pending when official support gets back to you!

HMH Well
Info:
company: HMH Hospitals Corporation
: https://www.hackensackmeridianhealth.org
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Backup issue

Information gets deleted

Fix: Check if the app has a backup feature. If it does, ensure that you are regularly backing up your data within the app settings. OR If data... ⇲
 
Ads issue

Redirects to a convoluted website

Fix: Try accessing the information directly through the app instead of the website. Look for in-app navigation options that may provide the infor... ⇲
 
Customization issue

No print option for test results

Fix: Take a screenshot of the test results by pressing the Side Button and Volume Up button simultaneously. You can then print the screenshot fro... ⇲
 
Updates issue

Inability to access certain features after update

Fix: Check the app's update notes in the App Store to see if any features have been removed or changed. Sometimes features are temporarily disabl... ⇲

Navigation issues after update

Fix: Familiarize yourself with any new navigation changes by checking the app's help section or user guide, if available. OR If navigation is... ⇲
 
UI issue

HMH Well functions like a mobile website

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance and functionality. OR If the app is n... ⇲

No back option works properly

Fix: Try using gestures to navigate back, such as swiping from the left edge of the screen, if your device supports it. OR If the back button... ⇲

Overall user experience has declined

Fix: Provide feedback through the app or website to highlight specific areas of concern. This can help improve future updates. OR Consider usi... ⇲
 
Bugs issue

Error when submitting feedback

Fix: Try submitting feedback through a different method, such as email or a feedback form on the website, if available. OR Ensure that your in... ⇲
 
Syncing issue

Cannot sync with Apple Health

Fix: Check the app's settings to ensure that Apple Health integration is enabled. Go to Settings > Health > Data Access & Devices and ensure the... ⇲
 
Account issue

Password reset emails not received

Fix: Check your spam or junk email folder to see if the password reset email was filtered there. If you find it, mark it as 'Not Spam'. OR Try... ⇲

Inability to access family member's account

Fix: Ensure that you are logged out of your account before trying to access a family member's account. Log in with their credentials after loggin... ⇲
 
Slow issue

HMH Well is slow

Fix: Close any other apps running in the background to free up system resources. Double-tap the Home button (or swipe up from the bottom on newer... ⇲
 
Uploads issue

Photo upload issues

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check if the app is allowed access. OR If... ⇲
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 what users are saying
Bad experience
50.8%

Good experience
40.7%

Neutral
8.5%

~ from our NLP analysis of 59 combined software ratings.

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 Private Data HMH Well collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Identifiers
    • Diagnostics