fix problems on Royal Credit Union [iphone]

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—— Run into issues on Royal Credit Union? Get help pending when official support gets back to you!

Royal Credit Union
Info:
company: Royal Credit Union
: https://www.rcu.org/contact
: www.rcu.org
Chat with our AI-based Royal Credit Union Support
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Updates issue

Royal Credit Union often shut down for maintenance

Fix: Check the app's official website or social media pages for any scheduled maintenance announcements. If you know when maintenance is likely t... ⇲

Mobile deposit feature worsened after update

Fix: If the mobile deposit feature is not functioning well, try uninstalling and reinstalling the app. This can help reset any corrupted files th... ⇲
 
Payments issue

Inability to pay car loans from external accounts

Fix: Verify that your external account is properly linked to the Royal Credit Union app. Go to the settings or account management section of the... ⇲

Confusing loan payment process

Fix: Take time to familiarize yourself with the loan payment section of the app. Look for a tutorial or help section within the app that may prov... ⇲
 
Slow issue

Slow processing of reconciliation tab

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Go to the App Store, search for Ro... ⇲
 
Network issue

Frequent 'try again later' responses

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try moving to a diffe... ⇲
 
Bugs issue

Buttons for credit card payments often do not work

Fix: Ensure that your app is updated to the latest version, as this may resolve any bugs affecting button functionality. Check the App Store for... ⇲
 
Loading issue

Long loading times

Fix: Check your internet connection to ensure it is stable and fast. If you are on Wi-Fi, try switching to cellular data or vice versa to see if... ⇲
 
Freezing issue

Royal Credit Union requires frequent restarts

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. An outdated OS can... ⇲
 
Features issue

No option to deposit cash

Fix: If cash deposits are not available through the app, check if there are nearby ATMs or branches of Royal Credit Union that accept cash deposi... ⇲
 
Notifications issue

No notifications for inactivity fees

Fix: Check the app's notification settings to ensure that notifications are enabled. Go to Settings > Notifications > Royal Credit Union and make... ⇲
 
UI issue

Basic design and usability issues

Fix: Take time to explore the app's features and layout. Familiarizing yourself with the design can help improve your overall experience. Look fo... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
1.8%

Neutral
1.7%

~ from our NLP analysis of 11,874 combined software ratings.

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 Private Data Royal Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location