fix problems on Acorn TV [iphone]

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—— Run into issues on Acorn TV? Get help pending when official support gets back to you!

Acorn TV: Brilliant Hit Series
Info:
company: RLJ Entertainment, Inc.
: http://support.acorn.tv
: acorn.tv
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Crashes issue

Acorn TV crashes while streaming

Fix: Ensure that your iPhone is running the latest version of iOS and that the Acorn TV app is updated to the latest version. Go to the App Store... ⇲
 
Syncing issue

Inconsistent episode tracking

Fix: Log out of your account and log back in. This can sometimes reset the tracking system and sync your watch history correctly. OR Manually... ⇲
 
Login issue

Frequent login issues

Fix: Check your internet connection to ensure it is stable. If you are using Wi-Fi, try switching to mobile data or vice versa to see if the issu... ⇲
 
Account issue

Subscription management problems

Fix: Access your account settings within the app to review your subscription status. If you cannot find this, try logging into your account on a... ⇲
 
Compatibility issue

Voiceover compatibility issues

Fix: Ensure that VoiceOver is enabled in your iPhone's accessibility settings. Go to Settings > Accessibility > VoiceOver and toggle it on. Then,... ⇲

Issues with Chromecast functionality

Fix: Ensure that both your iPhone and Chromecast are connected to the same Wi-Fi network. This is crucial for proper casting functionality. OR... ⇲
 
UI issue

Clunky app design

Fix: Try to familiarize yourself with the app's layout by exploring each section. Sometimes, understanding the design can help mitigate the feeli... ⇲

No clear indication of watched episodes

Fix: Check the 'Continue Watching' section, as it typically shows episodes you have started but not finished. If this is not working, try logging... ⇲
 
Loading issue

Long loading times

Fix: Check your internet connection speed. If it is slow, try switching to a different Wi-Fi network or using mobile data to see if loading times... ⇲
 
Downloads issue

Downloaded episodes not in order

Fix: Check the download settings in the app to see if there is an option to sort downloaded episodes. If not, you may need to manually arrange th... ⇲
 
Playback issue

Resume option fails

Fix: Try restarting the app and navigating back to the show to see if the resume option works after a fresh start. OR If the resume option con... ⇲
 
Permissions issue

Limited access to content

Fix: Check if your subscription plan includes the content you are trying to access. You can do this by reviewing the plan details in your account... ⇲
 
Video issue

Black screen on TV connection

Fix: Ensure that your iPhone is properly connected to the TV via AirPlay or HDMI. Check the connection settings and try reconnecting. OR Resta... ⇲
 
Ads issue

Pop-up subscription prompts despite active subscription

Fix: Log out of the app and log back in to refresh your account status. This can sometimes resolve issues with subscription prompts. OR If the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.2%

Bad experience
5.7%

Neutral
2.1%

~ from our NLP analysis of 20,615 combined software ratings.

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 Private Data Acorn TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Acorn TV Membership: $7.99 An auto-renewable subscription that includes unlimited access to stream all Premium series offered on Acorn TV supported devices, plus other Premium benefits such as free standard shipping from our catalog of DVDs and gifts.
  2. Acorn TV Membership: $7.99 An auto-renewable subscription to Acorn TV.
  3. Acorn TV Membership: $79.99 An auto-renewable subscription that includes unlimited access to stream all Premium series offered on Acorn TV supported devices, plus other Premium benefits such as free standard shipping from our catalog of DVDs and gifts.
  4. Acorn TV Membership: $79.99 An auto-renewable subscription that includes unlimited access to stream all Premium series offered on Acorn TV supported devices, plus other Premium benefits such as free standard shipping from our catalog of DVDs and gifts.
  5. Acorn TV Membership: $59.99 An auto-renewable subscription to Acorn TV.
  6. Acorn TV Membership: $5.99 An auto-renewable subscription to Acorn TV.