fix problems on Heybike [iphone]

—— Run into issues on Heybike? Get help pending when official support gets back to you!

Heybike - Electric Bikes

Info:

company: HEYBIKE LTD

: https://www.heybike.com

Chat with our AI-based Heybike Support

🛠️ Common Heybike Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Heybike does not connect to bike via Bluetooth

Fix: 1. Ensure Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and toggle it on. 2. Restart both your iPhone and the bike. This c... ⇲

Proximity feature missing

Fix: 1. Ensure that location services are enabled for the Heybike app. Go to Settings > Privacy > Location Services and make sure it is set to 'W... ⇲

Bugs issue

Ride recording fails

Fix: 1. Ensure that you have granted the app permission to access your location. Go to Settings > Privacy > Location Services and check the setti... ⇲

Input validation errors for height and weight

Fix: 1. Ensure that you are entering the height and weight in the correct format. For example, use numbers only without any letters or special ch... ⇲

Auto on headlights function when bike is off

Fix: 1. Check the bike's settings in the app to see if there is an option to disable the auto-on feature for headlights. 2. Restart the bike and... ⇲

GPS tracking not functioning

Fix: 1. Ensure that location services are enabled for the Heybike app. Go to Settings > Privacy > Location Services and set it to 'Always' or 'Wh... ⇲

Inaccurate GPS location

Fix: 1. Ensure that location services are enabled for the Heybike app. Go to Settings > Privacy > Location Services and set it to 'While Using th... ⇲

Settings issue

Throttle speed settings ineffective

Fix: 1. Check if the bike's firmware is up to date. Refer to the bike's manual for instructions on how to update the firmware. 2. Restart the bik... ⇲

Security issue

Lack of anti-theft features

Fix: 1. Ensure that you are using the latest version of the app, as new features may be added in updates. 2. Check the app settings to see if the... ⇲

UI issue

Heybike does not display correct bike model

Fix: 1. Check if you have selected the correct bike model in the app settings. Go to the app's settings and verify the model listed. 2. Restart t... ⇲

Freezing issue

Heybike freezes during ride recording

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. 2. Restart the app... ⇲

Registration issue

Registration issues with email verification

Fix: 1. Check your spam or junk email folder for the verification email. 2. Ensure that you entered the correct email address during registration... ⇲

Network issue

Network errors during login and registration

Fix: 1. Ensure that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if it resolves the issue. 2. Restar... ⇲

Compatibility issue

Heybike lacks Apple Watch support

Fix: 1. Check the app store for any updates or announcements regarding Apple Watch support. 2. As a workaround, use your iPhone to access the app... ⇲

Features issue

Limited functionality beyond locking and unlocking bike

Fix: 1. Check for any app updates that may add new features. Go to the App Store and see if an update is available. 2. Explore the app settings t... ⇲

Support issue

Customer service unhelpful for app issues

Fix: 1. Check the app's FAQ or help section for troubleshooting tips that may address your issue. 2. Look for user forums or community support wh... ⇲