fix problems on US Community CU [iphone]

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—— Run into issues on US Community CU? Get help pending when official support gets back to you!

US Community CU
Info:
company: US Community Credit Union
: https://www.usccu.org/contact-usccu
: www.usccu.org
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Login issue

Touch ID fails to log in

Fix: 1. Re-register Touch ID: Go to Settings > Touch ID & Passcode, enter your passcode, and delete the existing fingerprints. Then, re-add your... ⇲

US Community CU logs out immediately after login

Fix: 1. Check for App Updates: Ensure you have the latest version of the app by checking the App Store for updates. 2. Clear App Cache: Go to Set... ⇲

US Community CU does not save Face ID login

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, enter your passcode, and ensure that US Community CU is enabled under 'Other Apps... ⇲
 
Notifications issue

Missing transaction notifications

Fix: 1. Enable Notifications: Go to Settings > Notifications > US Community CU and ensure that notifications are enabled. Check that 'Allow Notif... ⇲

No balance notifications available

Fix: 1. Enable Notifications: Go to Settings > Notifications > US Community CU and ensure that notifications are enabled. Check that 'Allow Notif... ⇲
 
UI issue

Inconsistent display of pending and scheduled payments

Fix: 1. Refresh the App: Pull down on the screen to refresh the app and see if the pending and scheduled payments update correctly. 2. Check for... ⇲

Limited transaction history view

Fix: 1. Use Filters: Check if the app has filtering options to view specific date ranges or transaction types. 2. Export Transaction History: If... ⇲
 
Bugs issue

US Community CU does not recognize some checks for online deposit

Fix: 1. Ensure Proper Check Positioning: When taking a photo of the check, ensure it is well-lit, flat, and all corners are visible. 2. Check Che... ⇲
 
Slow issue

US Community CU is often unusable during late hours

Fix: 1. Check Server Status: Sometimes, maintenance occurs during late hours. Check the app or website for any announcements regarding downtime.... ⇲
 
Compatibility issue

Verification system fails on home computers

Fix: 1. Clear Browser Cache: If using a web browser, clear the cache and cookies. Go to your browser settings and find the option to clear browsi... ⇲
 
Updates issue

Online banking service shuts down at 11PM

Fix: 1. Plan Ahead: If you need to access your account, try to do so before 11 PM. 2. Use the App: If the online banking service is down, check i... ⇲
 
Network issue

US Community CU has connectivity issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart Your D... ⇲
 
Payments issue

Difficult to track payments

Fix: 1. Use Payment History: Check if the app has a dedicated section for payment history that allows you to view all transactions. 2. Set Up Ale... ⇲
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 what users are saying
Good experience
97.7%

Neutral
1.7%

Bad experience
0.6%

~ from our NLP analysis of 698 combined software ratings.

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 Private Data US Community CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics