—— Run into issues on MOCREO Sensor? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to ensure that notifications are enabled. Go to the app settings, look for 'Notifications' or 'Alerts', and make sure... ⇲
Fix: Try using the app's temperature setting feature more carefully. When setting limits, ensure you are using the slider or input fields accurat... ⇲
Fix: Check if the app has a 'Manage Sensors' or 'Edit' option. Sometimes, you can long-press on a sensor to move it. If this feature is not avail... ⇲
Fix: Look for a 'Settings' or 'Alarms' section in the app. If individual scheduling is not available, consider setting a general alarm for all se... ⇲
Fix: Check if the app provides a calibration guide or step-by-step instructions. Follow these closely to ensure you are calibrating correctly. If... ⇲
Fix: Check if the sensors are using the latest firmware. Sometimes, updates can improve battery efficiency. Go to the app settings and look for a... ⇲
Fix: Navigate to the sensor management section of the app. Look for an 'Edit' or 'Delete' option next to the sensor you want to remove. If you ca... ⇲
Fix: Refer to the user manual to understand what the pulsing light indicates. If it is unclear, try to observe the light pattern and correlate it... ⇲
Fix: Ensure that your Wi-Fi network is stable and that the sensor is within range. Restart your router and the sensor to refresh the connection.... ⇲
Fix: Follow the app's instructions for updating Wi-Fi settings carefully. Ensure you are entering the correct Wi-Fi password and that the sensor... ⇲
Fix: Try relocating the base station to a more central location in your home to improve coverage. Avoid placing it near thick walls or metal obje... ⇲
Fix: Check your phone's notification settings. Go to Settings > Notifications > MOCREO Sensor and ensure that sounds are enabled for notification... ⇲
Fix: Double-check your login credentials for accuracy. Ensure that you are using the correct email and password. If you have forgotten your passw... ⇲
Fix: Check for any available updates for the app in the App Store. Developers often release updates to fix bugs and improve usability. If an upda... ⇲