fix problems on LockDown Browser [iphone]

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—— Run into issues on LockDown Browser? Get help pending when official support gets back to you!

LockDown Browser
Info:
company: Respondus Inc.
: http://respondus.com
: www.respondus.com
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Compatibility issue

Does not support Linux operating systems

Fix: If you need to use LockDown Browser on a Linux system, consider using a virtual machine or dual-boot setup with Windows or macOS, as this wi... ⇲

Limited functionality on iPad compared to Mac and Windows

Fix: Familiarize yourself with the specific features available on the iPad version by checking the app's help section or user guide. This can hel... ⇲

Requires additional devices for functionality

Fix: If your exam requires additional devices, ensure they are set up and connected before starting the exam to avoid interruptions. OR Famili... ⇲

Incompatibility with certain educational platforms

Fix: Check with your institution to confirm which platforms are compatible with LockDown Browser and ensure you are using the correct one. OR... ⇲
 
Camera issue

Webcam recognition issues

Fix: Ensure that your iPad's camera is not obstructed and that you have granted the LockDown Browser permission to access the camera. Go to Setti... ⇲
 
UI issue

Clunky and non-user-friendly interface

Fix: Take some time to explore the app's interface before your exam. Familiarize yourself with the layout and features to reduce confusion during... ⇲

LockDown Browser does not allow for easy navigation

Fix: Familiarize yourself with the app's layout and features before the exam. Consider creating a navigation guide for quick reference during the... ⇲
 
Bugs issue

Randomly kicks users out of tests

Fix: Ensure a stable internet connection before starting the exam. Use a wired connection if possible, or sit close to your Wi-Fi router to minim... ⇲

Error messages prevent access to exams

Fix: Check for any updates to the LockDown Browser app in the App Store. An outdated version may cause compatibility issues. OR Clear the app'... ⇲
 
Freezing issue

LockDown Browser freezes and locks device controls

Fix: If the app freezes, try force-closing it by double-clicking the Home button (or swiping up) and swiping up on the LockDown Browser app. Then... ⇲
 
Updates issue

Inconsistent updates for iOS version

Fix: Regularly check the App Store for updates to LockDown Browser. Go to the App Store, tap on your profile icon, and scroll to see available up... ⇲
 
Network issue

Network errors disrupt testing

Fix: Before starting an exam, test your internet connection speed using a speed test app. Ensure you have a minimum speed recommended by your ins... ⇲

Inability to access necessary online resources

Fix: Check if the resources you need are allowed by your institution's exam settings. Some exams may restrict access to certain websites. OR P... ⇲
 
Battery issue

LockDown Browser drains battery and causes device to freeze

Fix: Close all other applications and turn off unnecessary features like Bluetooth and location services to conserve battery life during the exam... ⇲
 
Support issue

Poor customer support and troubleshooting options

Fix: Utilize online forums or community support groups where other users may share solutions to common problems with LockDown Browser. OR Refe... ⇲
 
Gameplay issue

Excessive stress added to test-taking experience

Fix: Practice using the LockDown Browser in a low-stakes environment to become familiar with its features and reduce anxiety during actual exams.... ⇲
 
Crashes issue

LockDown Browser does not save progress during crashes

Fix: Before starting an exam, ensure you have a stable internet connection and close all other applications to minimize the risk of crashes. OR... ⇲
 
Login issue

Frequent error messages during login

Fix: Double-check your login credentials for accuracy, including case sensitivity and any special characters. OR Clear the app's cache by unin... ⇲
 
Performance issue

Unreliable performance under pressure

Fix: Prepare your device by ensuring it is fully charged and all unnecessary applications are closed before the exam to improve performance. OR... ⇲
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 what users are saying
Bad experience
94.8%

Good experience
4.4%

Neutral
0.8%

~ from our NLP analysis of 3,076 combined software ratings.

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 Private Data LockDown Browser collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics