fix problems on Vectra [iphone]

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Vectra Mobile Banking
Info:
company: ZB, N.A.
: https://www.vectrabank.com
: www.vectrabank.com
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UI issue

Difficult navigation and layout

Fix: Familiarize yourself with the app by exploring all menus and options. Take notes on where key features are located to improve your navigatio... ⇲

Large font size causes overlapping information

Fix: Check your device's accessibility settings to adjust font size or display settings. Go to Settings > Display & Brightness > Text Size to mak... ⇲

Cumbersome transaction history retrieval

Fix: Use the search function within the app to filter transactions by date or type, which can speed up the retrieval process. OR If the app al... ⇲

Inability to easily view account details

Fix: Explore the app's settings or account management section to see if there are options to customize the display of account details. OR If t... ⇲
 
Updates issue

Vectra not found in App Store after update

Fix: Ensure that your iPhone is updated to the latest iOS version, as some apps may not be compatible with older versions. Go to Settings > Gener... ⇲

Internal transfer function not working after update

Fix: Check if there are any updates available for the app that may fix this issue. Go to the App Store and see if an update is available. OR I... ⇲

User ID not saved after updates

Fix: Check the app's settings to see if there is an option to save your User ID or enable auto-login features. OR If the app does not save you... ⇲
 
Features issue

Loss of facial recognition feature

Fix: Check the app's settings to see if there is an option to enable facial recognition again. Sometimes, updates reset these preferences. OR... ⇲

Current banking history only available online

Fix: Use the mobile web version of your bank's online banking service to access your full banking history until the app is updated to include thi... ⇲
 
Network issue

Sign-in issues with VPN

Fix: Try disconnecting from the VPN and then attempt to sign in again. Some banking apps have restrictions on VPN usage for security reasons. O... ⇲
 
Camera issue

Camera function for check deposits is poor

Fix: Ensure that your camera lens is clean and unobstructed. Good lighting can also improve the quality of the images taken for deposits. OR T... ⇲

Difficulty capturing check photos on first attempt

Fix: Ensure that you are in a well-lit area and that the check is flat and free of wrinkles to improve photo capture success. OR If capturing... ⇲
 
Bugs issue

Check deposit process is inconsistent

Fix: Follow the app's guidelines for check deposits closely, ensuring that you meet all requirements (e.g., check size, lighting). OR If the i... ⇲

Check deposit feature frequently fails

Fix: Ensure that you are following all instructions for check deposits carefully, including image quality and check positioning. OR If the fea... ⇲
 
Payments issue

Cost associated with mobile check deposits

Fix: Review your bank's fee schedule to understand the costs associated with mobile check deposits and consider alternative deposit methods if fe... ⇲
 
Maintenance issue

Vectra frequently unavailable due to maintenance

Fix: Check the bank's website or social media channels for any announcements regarding maintenance schedules to plan your usage accordingly. OR... ⇲
 
Notifications issue

Lack of account alerts for balance thresholds

Fix: Explore the app's notification settings to see if you can enable alerts for balance thresholds or low balances. OR If the app does not su... ⇲
 
Search issue

Poor search and filtering options compared to previous app

Fix: Familiarize yourself with the current search and filtering options available in the app, as they may differ from the previous version. OR... ⇲
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 what users are saying
Good experience
95.0%

Bad experience
2.6%

Neutral
2.4%

~ from our NLP analysis of 3,365 combined software ratings.

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 Private Data Vectra collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics