fix problems on ESky [iphone]

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—— Run into issues on ESky? Get help pending when official support gets back to you!

eSky - Cheap Flights & Travel
Info:
company: eSky
: https://www.esky.com
: app.esky.com
Chat with our AI-based eSky Support
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Payments issue

Delayed responses to refund requests

Fix: Keep a detailed record of your refund request, including dates and any correspondence. Follow up regularly via email or phone to check the s... ⇲

Pending payments with no confirmation

Fix: Check your bank or credit card statement to see if the payment has been processed. If it has, the confirmation may be delayed. OR If no c... ⇲

Refunds not processed in a timely manner

Fix: Keep a record of your refund request and follow up regularly to check on its status. OR If you have not received your refund within the e... ⇲
 
Settings issue

Inability to add TSA PreCheck

Fix: Check if the airline allows you to add TSA PreCheck after booking. If so, log into the airline's website or app and look for an option to ma... ⇲
 
Notifications issue

No email confirmations sent

Fix: Check your spam or junk email folder to ensure the confirmation email did not end up there. If you find it, mark it as 'not spam' to receive... ⇲

Poor communication regarding flight status

Fix: Download the airline's app or sign up for text alerts to receive real-time updates on your flight status. OR Check the airline's website... ⇲
 
UI issue

Boarding passes not sent to Apple Wallet

Fix: Check if the airline supports adding boarding passes to Apple Wallet. If so, log into the airline's app or website to access your boarding p... ⇲

Seats assigned at the gate despite early purchase

Fix: Contact the airline directly to inquire about their seating policy and express your concerns regarding seat assignments. OR In the future... ⇲

Inability to cancel bookings easily

Fix: Review the cancellation policy on eSky's website or in your booking confirmation to understand the process and any fees involved. OR If y... ⇲
 
Ads issue

Misleading insurance options

Fix: Read the terms and conditions of the insurance policy carefully before purchasing. Look for specific coverage details and exclusions. OR... ⇲

Extra costs not clearly communicated

Fix: Review your booking summary carefully before finalizing your purchase to identify any additional fees or costs. OR If you notice unexpect... ⇲
 
Bugs issue

Incorrect flight information provided

Fix: Double-check your flight details on the airline's official website or app to confirm the correct information. OR If you notice discrepanc... ⇲

Booking errors leading to denied flights

Fix: Always double-check your booking details before finalizing your purchase to ensure accuracy. OR If you encounter a booking error, contact... ⇲

Inaccurate information about car rentals

Fix: Verify car rental details directly on the rental company's website to ensure accuracy before booking. OR If you notice discrepancies, con... ⇲
 
Privacy issue

Hidden terms and conditions

Fix: Before booking, take the time to read through all terms and conditions provided on the eSky website to avoid surprises later. OR Look for... ⇲
 
Support issue

No support for changes or cancellations

Fix: Check the eSky website for any self-service options that may allow you to make changes or cancellations to your booking. OR If self-servi... ⇲

No way to contact customer service

Fix: Look for a 'Contact Us' section on the eSky website or app, which may provide alternative contact methods such as chat or email. OR Searc... ⇲
 
Security issue

Scam-like behavior in ticket sales

Fix: Research the airline and eSky's reputation through reviews and ratings before making a purchase to ensure legitimacy. OR If you suspect f... ⇲
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 what users are saying
Bad experience
63.0%

Good experience
35.0%

Neutral
2.0%

~ from our NLP analysis of 100 combined software ratings.

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 Private Data eSky collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics