fix problems on EatSure [iphone]

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—— Run into issues on EatSure? Get help pending when official support gets back to you!

EatSure - Food Delivery
Info:
company: Rebel Marketplace India Private Limited
: https://eatsure.com/
: eatsure.com
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Messages issue

OTP not received for non-Indian numbers

Fix: Make sure that your phone number is entered correctly, including the country code. If you are using a non-Indian number, ensure that the app... ⇲
 
Bugs issue

Incorrect order received

Fix: Immediately check the order details in the app to confirm what was ordered. If the order is incorrect, take a screenshot of the order detail... ⇲

Coupons do not work

Fix: Double-check the coupon code for any typos and ensure that it is still valid and applicable to your order. Some coupons may have restriction... ⇲
 
Settings issue

EatSure tracking does not work

Fix: Ensure that location services are enabled for the EatSure app. Go to 'Settings' > 'Privacy' > 'Location Services' and make sure that EatSure... ⇲
 
Support issue

Delivery agent unresponsive

Fix: Try calling the delivery agent directly through the app. If they do not respond, wait a few minutes as they may be busy. If the issue persis... ⇲

Late delivery

Fix: If your order is late, check the app for any updates on the delivery status. Sometimes, delays are due to traffic or other unforeseen circum... ⇲

Wrong order with no complaint resolution

Fix: Document the wrong order by taking photos of the items received and the order confirmation in the app. Use the app's support feature to subm... ⇲
 
Payments issue

Referral bonus not received

Fix: Ensure that the referral code was entered correctly by the referred user and that they meet any requirements for the bonus (e.g., minimum or... ⇲
 
Crashes issue

EatSure crashing after update

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. After restarting, open the app again to see... ⇲
 
Customization issue

Limited food choices

Fix: Check if you have set your delivery location correctly, as food options may vary by area. You can change your location in the app settings t... ⇲

Food quality degrading

Fix: If you notice a decline in food quality, document your experience by taking photos and noting specific issues. Use the app's support feature... ⇲

Stale food ingredients

Fix: If you receive food with stale ingredients, report the issue immediately through the app's support feature, providing details and photos of... ⇲
 
Notifications issue

Repeated promotional notifications

Fix: To manage notifications, go to 'Settings' > 'Notifications' > 'EatSure' and adjust your preferences. You can turn off notifications or custo... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the main sections such as menu, orders, and account setti... ⇲
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 what users are saying
Good experience
86.0%

Bad experience
8.2%

Neutral
5.8%

~ from our NLP analysis of 171 combined software ratings.

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 Private Data EatSure collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Usage Data