fix problems on My Impact [iphone]

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—— Run into issues on My Impact? Get help pending when official support gets back to you!

My Impact
Info:
company: Better Impact Inc.
: https://www.betterimpact.com/siteguide/
: www.betterimpact.com
Chat with our AI-based My Impact Support
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Loading issue

My Impact does not open to volunteer page

Fix: 1. Check if you have the latest version of the My Impact app installed. Update it if necessary. 2. Try logging out of the app and then logg... ⇲
 
UI issue

home page appears blank

Fix: 1. Close the app completely and restart it. 2. Check your internet connection to ensure you are connected to Wi-Fi or cellular data. A poor... ⇲

links redirect to full site

Fix: 1. Check if you are using the app's internal browser for links. If not, try accessing links directly through the app instead of an external... ⇲
 
Login issue

frequent logouts

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection; unstable connections can cause frequent logout... ⇲
 
Account issue

unable to merge profiles

Fix: 1. Check if you are logged into the correct account that you want to merge. 2. Look for a 'Merge Profiles' option in the settings or accoun... ⇲

password reset issues

Fix: 1. Ensure you are using the correct email address associated with your account when requesting a password reset. 2. Check your spam or junk... ⇲
 
Syncing issue

calendar integration not functioning

Fix: 1. Ensure that calendar permissions are enabled for the My Impact app. Go to Settings > Privacy > Calendars and make sure My Impact is allow... ⇲
 
Storage issue

data incorrectly stored for selected users

Fix: 1. Check if you are viewing the correct user profile. Sometimes, switching between profiles can lead to confusion. 2. Log out of the app an... ⇲
 
Updates issue

no updates in over a year

Fix: 1. Regularly check the App Store for any updates to the My Impact app. 2. Follow the app's social media channels or website for any announc... ⇲

only able to update contact info

Fix: 1. Check if there are any restrictions in the app settings that limit what information can be updated. 2. Ensure that you are logged into t... ⇲
 
Freezing issue

My Impact freezes

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Check for update... ⇲
 
Registration issue

unable to create an account

Fix: 1. Ensure you are using a valid email address and that it is not already associated with an existing account. 2. Check for any error messag... ⇲
 
Bugs issue

clocking in and out feature not working

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection, as a weak connection can affect the clocking f... ⇲

My Impact is unusable

Fix: 1. Restart your iPhone to clear any temporary issues affecting the app. 2. Uninstall and reinstall the My Impact app to reset its functiona... ⇲
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 what users are saying
Bad experience
52.2%

Good experience
34.4%

Neutral
13.3%

~ from our NLP analysis of 90 combined software ratings.

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 Private Data My Impact collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics