fix problems on TLC GO [iphone]

—— Run into issues on TLC GO? Get help pending when official support gets back to you!

TLC GO - Stream Live TV

Info:

company: Discovery Communications

: https://gohelp.discovery.com

: www.discovery.com

Chat with our AI-based TLC GO Support

🛠️ Common TLC GO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TLC GO frequently requires re-signing into cable provider

Fix: Check your internet connection to ensure it is stable. A weak connection can cause the app to lose authentication with your cable provider.... ⇲

Episodes often show as locked despite being signed in

Fix: Log out of your cable provider account in the app and then log back in. This can refresh your account status and may unlock the episodes tha... ⇲

Syncing issue

TLC GO does not save progress in episodes

Fix: Make sure that you are logged into your cable provider account consistently. If you switch accounts or log out, the app may not save your pr... ⇲

Continue watching section does not function properly

Fix: Log out of your cable provider account and log back in. This can refresh the app's data and may fix issues with the continue watching sectio... ⇲

Ads issue

Excessive number of commercials

Fix: Check if there are any settings within the app that allow you to adjust ad preferences. Some apps offer options to limit the number of ads s... ⇲

Commercials cannot be skipped

Fix: Unfortunately, if the app does not allow skipping commercials, there may not be a workaround. However, you can try to watch episodes during... ⇲

Ads disrupt playback and control features

Fix: Try to watch episodes when you have more time to avoid interruptions. If the ads are too disruptive, consider watching on a different platfo... ⇲

TLC GO does not support muting ads

Fix: If the app does not allow muting ads, consider using headphones or external speakers that have volume control to manage the sound during ads... ⇲

Commercials repeat frequently

Fix: If you notice that commercials are repeating, try logging out of your cable provider account and logging back in. This can refresh the ad in... ⇲

Crashes issue

TLC GO crashes or freezes during playback

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. An outdated... ⇲

Loading issue

Error messages when trying to access episodes

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different Wi-Fi network or using cellul... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices have the latest version of the TLC GO app installed. Go to the App Store on each device and check for updates. OR... ⇲

Limited show availability compared to cable

Fix: Check the app regularly for updates on available shows. Content libraries can change, and new shows may be added over time. OR Consider s... ⇲

UI issue

Navigation through the app is difficult

Fix: Familiarize yourself with the app's layout by exploring the different sections. Take note of where your favorite shows are located to make n... ⇲

No picture-in-picture support

Fix: Check if your iPhone supports picture-in-picture mode. If it does, ensure that the app is updated to the latest version, as this feature may... ⇲

Playback issue

Inability to pause without losing progress

Fix: Try to pause the episode using the app's controls instead of using the device's lock button. This may help the app retain your progress. O... ⇲

Search issue

Categories in browse feature may be empty

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes resolve loading issues with categories. OR Check you... ⇲

Installation issue

Frequent need to uninstall and reinstall the app

Fix: Try clearing the app's cache by going to Settings > General > iPhone Storage > TLC GO > Offload App. This can help resolve issues without ne... ⇲

Content issue

TLC GO lacks certain popular shows

Fix: Check the app regularly for updates on available shows. Content libraries can change, and new shows may be added over time. OR Consider s... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.1%

Bad experience

2.8%

Neutral

2.0%

~ from our NLP analysis of 113,580 combined software ratings.

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Private Data TLC GO collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics