fix problems on Bethpage [iphone]

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Bethpage Mobile Banking
Info:
company: Bethpage Federal Credit Union
: http://lovebethpage.com/betterbanking
: www.bethpagefcu.com
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Security issue

Repeated prompts to create a 4-digit PIN

Fix: 1. Check app settings: Open the app, go to Settings, and look for security options. Ensure that the PIN setup is correctly configured and no... ⇲

Security question setup is problematic

Fix: 1. Try a different browser: If you're setting up security questions through a web interface, switch to another browser or clear the cache of... ⇲

Account hacking issues with no immediate support

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication in your account settings to add an extra layer of securi... ⇲

Fraud detection issues

Fix: 1. Review account activity: Regularly check your account for any unauthorized transactions and report them immediately through the app. OR... ⇲
 
Support issue

Unavailability of live help after hours

Fix: 1. Use the app's FAQ section: Check the app for a help or FAQ section that may provide answers to common issues even when live help is unava... ⇲
 
Slow issue

Bethpage runs slow

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them. This can free up resources for the Bethpage app.... ⇲

Slow processing of transactions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as slow transactions can be due to connectivity issues. O... ⇲
 
Bugs issue

Error messages when navigating

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. OR 2. Reinstall th... ⇲

Check deposit feature frequently fails

Fix: 1. Ensure good lighting: When taking pictures of checks, ensure you have adequate lighting and a clear background to improve image quality.... ⇲
 
Compatibility issue

No portrait mode on iPad

Fix: 1. Check device orientation lock: Ensure that the orientation lock is turned off. Swipe down from the top-right corner to access the Control... ⇲

Device name recognition issues

Fix: 1. Rename your device: Go to Settings > General > About > Name and change your device name to something simple and recognizable. OR 2. Re... ⇲
 
Payments issue

Payment status not updated correctly

Fix: 1. Refresh the app: Pull down on the screen to refresh the payment status. This can help update the information displayed. OR 2. Check tr... ⇲

Difficulty canceling or modifying scheduled payments

Fix: 1. Access scheduled payments: Go to the payments section in the app, find the scheduled payment, and look for options to edit or cancel it.... ⇲
 
UI issue

Buggy user interface during security question setup

Fix: 1. Restart the app: Close and reopen the app to see if the interface issues resolve themselves. OR 2. Use a different device: If possible... ⇲

Combined account view is confusing

Fix: 1. Separate accounts: If the app allows, try to view accounts individually instead of in a combined view to reduce confusion. OR 2. Use a... ⇲

Removal of print option for payment screens

Fix: 1. Take a screenshot: Use the screenshot feature on your iPhone (press the side button and volume up button simultaneously) to capture the p... ⇲

Tedious 'pay anyone' confirmation process

Fix: 1. Save frequent payees: If the app allows, save your frequent payees to streamline the payment process in the future. OR 2. Review confi... ⇲

Bethpage disappears from dashboard

Fix: 1. Re-add the app: Go to the App Store, search for Bethpage Mobile Banking, and re-download it if it has disappeared from your dashboard.... ⇲

Bill Pay option removed from menu

Fix: 1. Check for updates: Ensure the app is updated, as features may change with new versions. OR 2. Use alternative payment methods: If Bill... ⇲
 
Account issue

Account lockout issues

Fix: 1. Wait and try again: If locked out, wait for a specified time before trying to log in again to avoid further lockouts. OR 2. Use the 'F... ⇲

Problems resetting ID and password

Fix: 1. Follow the reset instructions carefully: Ensure you are following all steps provided in the app or website for resetting your ID and pass... ⇲

Frequent account lockouts despite correct password

Fix: 1. Check for caps lock: Ensure that caps lock is not on when entering your password, as it can lead to incorrect entries. OR 2. Change yo... ⇲

Account lockout with no callback from support

Fix: 1. Use the app's self-service options: Check if there are self-service options in the app for unlocking your account or resetting your crede... ⇲
 
Login issue

Inability to use app due to credential issues

Fix: 1. Reset your password: Use the 'Forgot Password' feature to reset your credentials and regain access to the app. OR 2. Ensure correct us... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.8%

Bad experience
1.0%

~ from our NLP analysis of 73,964 combined software ratings.

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 Private Data Bethpage collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics