fix problems on XiaoXiangElectric [iphone]

—— Run into issues on XiaoXiangElectric? Get help pending when official support gets back to you!

XiaoXiangElectric

Info:

company: 广辉刘

: http://www.jiabaida.com

Chat with our AI-based XiaoXiangElectric Support

🛠️ Common XiaoXiangElectric Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Battery SoC inaccurately displayed after firmware update

Fix: 1. Restart the app and your iPhone to refresh the connection. 2. Check for any new firmware updates that may address this issue. Go to the a... ⇲

Requires account creation for control functions

Fix: 1. Create an account using a valid email address and password. Ensure you have access to the email for verification. 2. If you prefer not to... ⇲

Security issue

Spyware feature disables controls without account

Fix: 1. Create an account to regain control over the app's features. 2. Review the app settings to see if there are options to disable any featur... ⇲

Protection soft lock prevents battery use

Fix: 1. Check the app for any settings related to battery protection and see if you can disable the soft lock. 2. If you have access to the batte... ⇲

XiaoXiangElectric locks BMS to specific software

Fix: 1. Review the app's settings to see if there are options to unlock or change the software settings. 2. If the app is locked, consider using... ⇲

Network issue

Cannot use app without network connection

Fix: 1. Ensure you have a stable internet connection. If using mobile data, check your data settings. 2. If you need to use the app offline, chec... ⇲

XiaoXiangElectric fails to connect to battery

Fix: 1. Ensure that the battery is powered on and in pairing mode. 2. Restart the app and your iPhone to refresh the connection. OR 3. Check t... ⇲

UI issue

Malformed phone number error without format guidance

Fix: 1. Check the required phone number format in the app's settings or help section. 2. Ensure you are entering the phone number with the correc... ⇲

Account issue

No control over BMS despite account creation

Fix: 1. Ensure that your account is fully verified and that you have logged in correctly. 2. Check if there are any permissions or settings withi... ⇲

Loss of access to BMS parameters

Fix: 1. Ensure you are logged into your account and that your device is connected to the BMS. 2. Restart the app and your device to refresh the c... ⇲

Random logouts from the app

Fix: 1. Check for any app updates that may fix stability issues. 2. Ensure that your device's software is up to date, as compatibility issues can... ⇲

Customization issue

Temperature display only in Celsius

Fix: 1. Check the app settings to see if there is an option to change the temperature unit to Fahrenheit. 2. If no option exists, consider using... ⇲

Battery issue

Lacks detailed battery information

Fix: 1. Explore all sections of the app to ensure you are not missing any detailed information. 2. Check for any updates that may add more featur... ⇲

Inaccurate state of charge readings

Fix: 1. Try recalibrating the battery by fully charging it and then discharging it completely. 2. Check for any firmware updates that may address... ⇲

Updates issue

Bluetooth connection issues after updates

Fix: 1. Restart both the app and your iPhone to reset the Bluetooth connection. 2. Go to your iPhone's Bluetooth settings, forget the device, and... ⇲

Inconsistent functionality after updates

Fix: 1. Check for any known issues with the latest update on forums or community pages. 2. If possible, revert to a previous version of the app u... ⇲

XiaoXiangElectric performance deteriorated in recent versions

Fix: 1. Clear the app's cache and data through your iPhone settings to improve performance. 2. Restart your iPhone to refresh system resources.... ⇲

Compatibility issue

Only allows connection to one battery

Fix: 1. Check the app settings to see if there is an option to manage multiple batteries. 2. If the app is limited to one battery, consider using... ⇲

Support issue

No instructions provided

Fix: 1. Explore the app thoroughly to find any help or FAQ sections. 2. Look for online forums or user communities that may provide guidance. O... ⇲

Poor customer service

Fix: 1. Look for community forums or user groups where you can ask questions and get help from other users. 2. Document your issues and solutions... ⇲

Payments issue

Requires payment for functionality

Fix: 1. Review the app's pricing structure to understand what features are included for free and what requires payment. 2. If you are not willing... ⇲

Registration issue

Registration issues in certain regions

Fix: 1. Try using a VPN to change your location and complete the registration process. 2. Ensure you are using a valid email address and phone nu... ⇲

Binding phone number fails with no guidance

Fix: 1. Ensure you are entering the phone number in the correct format, including the country code. 2. Try using a different phone number if poss... ⇲

Features issue

Minimal management capabilities compared to competitors

Fix: 1. Explore all features of the app to ensure you are utilizing it to its fullest potential. 2. Consider using additional apps that complemen... ⇲