fix problems on Laserbox [iphone]

—— Run into issues on Laserbox ? Get help pending when official support gets back to you!

Laserbox for xTool

Info:

company: Makeblock Co., Ltd.

: https://support.xtool.com/hc/en-us/categories/4405632333207-xTool-D1

Chat with our AI-based Laserbox Support

🛠️ Common Laserbox Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Laserbox stays at 5% power

Fix: Check the power settings within the app. Go to the settings menu and ensure that the power level is set correctly. If it is stuck at 5%, try... ⇲

No landscape mode for iPad

Fix: Check if the app has an update available. Sometimes, developers add features like landscape mode in newer versions. Go to the App Store, sea... ⇲

Customization issue

Limited control elements

Fix: Explore the settings menu thoroughly. Some control elements may be hidden under advanced settings or additional menus. Look for any options... ⇲

Settings issue

Only power and speed settings available

Fix: Check for any updates to the app that may introduce additional settings. Go to the App Store, search for Laserbox, and see if an update is a... ⇲

Features issue

Unable to weld or form unions on lettering

Fix: Check if there are any settings related to welding or joining elements in the app. Sometimes these features are not immediately visible. Loo... ⇲

Missing key features like DXF import

Fix: Look for any updates to the app that may add DXF import functionality. Go to the App Store, search for Laserbox, and check for updates. OR... ⇲

Cannot move laser head or set origin

Fix: Check the app settings for any options related to moving the laser head or setting the origin. Sometimes these features are located in a dif... ⇲

No option to cut vs engrave

Fix: Check the settings menu for any options that may allow you to toggle between cutting and engraving modes. Sometimes these options are not im... ⇲

Cannot frame or start cuts

Fix: Ensure that the laser machine is properly connected and recognized by the app. Check the connection settings and make sure the machine is po... ⇲

Compatibility issue

Limited functionality compared to desktop version

Fix: Familiarize yourself with the app's capabilities by reviewing any available user guides or tutorials. This may help you maximize the use of... ⇲

Laserbox does not work on iPhone

Fix: Check for any updates to the app in the App Store. Sometimes, issues can be resolved with the latest version of the app. If an update is ava... ⇲

Network issue