fix problems on StardustTV [iphone]

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—— Run into issues on StardustTV? Get help pending when official support gets back to you!

StardustTV - Short Drama&Movie
Info:
company: Hongxing Media Co., Limited
: http://www.stardusttv.cc/
: www.stardusttv.cc
Chat with our AI-based StardustTV Support
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Glitches issue

Technical issues and glitches

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for StardustTV, and check if an update is available. Upda... ⇲
 
Rewards issue

Difficulties in accessing rewards

Fix: Check the app's reward section thoroughly. Sometimes rewards are hidden in menus or require specific actions to unlock. Make sure to read an... ⇲
 
Ads issue

Annoying pop-ups when navigating

Fix: Look for a settings option within the app that allows you to manage notifications or pop-ups. Disabling unnecessary notifications can reduce... ⇲

Inconsistent rewards for watching ads

Fix: Keep a log of your ad-watching activities to track which ads consistently reward you. This can help you identify patterns and maximize your... ⇲
 
UI issue

Inability to exit last episode easily

Fix: Familiarize yourself with the app's navigation. If there is a back button or home button, use it to exit the episode. If not, try swiping do... ⇲

Lack of user-friendly features

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the app to understand its navigation better. OR Look f... ⇲

Frustrating user experience

Fix: Take breaks during your usage to avoid frustration. If you find yourself getting annoyed, step away for a moment and return later with a fre... ⇲
 
Payments issue

Coins required for every episode

Fix: Focus on accumulating coins through available in-app activities. Participate in any daily challenges or tasks that reward you with coins to... ⇲

No yearly subscription option

Fix: If you prefer a subscription model, consider calculating the monthly cost and see if you can budget for it. This can help you manage your ex... ⇲

Limited options for earning coins

Fix: Explore all features of the app to find hidden opportunities for earning coins. Sometimes, there are less obvious ways to earn rewards. OR... ⇲

High turnover due to pricing

Fix: Evaluate your viewing habits and determine if the app is worth the cost for you. If not, consider alternative apps that may offer better pri... ⇲
 
Slow issue

Slow coin accumulation

Fix: Engage with all available features in the app that offer coins. This includes watching ads, completing tasks, or participating in any promot... ⇲
 
Crashes issue

Frequent app crashes

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance and reduce crashes. OR Reinstall the... ⇲
 
Audio issue

Poor video and sound quality

Fix: Check your internet connection. A weak connection can lead to poor streaming quality. Try switching to Wi-Fi if you are using mobile data, o... ⇲
 
Search issue

No option to search by actor

Fix: Use external search engines or databases like IMDb to find episodes featuring specific actors, then look for those episodes in the app. OR... ⇲
 
Gameplay issue

Episodes are too short

Fix: Plan to watch multiple episodes in one sitting to make the most of your viewing experience. This can help mitigate the feeling of episodes b... ⇲
 
Account issue

Limited access after subscription expiration

Fix: Keep track of your subscription expiration date and plan your viewing accordingly. Make sure to watch your favorite content before it expire... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.6%

Neutral
3.7%

Bad experience
2.8%

~ from our NLP analysis of 18,835 combined software ratings.

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 Private Data StardustTV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
    • Other Data

  Cost of Subscriptions
  1. Weekly Subscription: $29.99 StardustTV Weekly Subscription
  2. 1000 Coins: $9.99 1000 Coins
  3. 500 Coins: $4.99 500 Coins
  4. 2000 Coins: $19.99 2000 Coins
  5. Monthly Subscription: $49.99 StardustTV Monthly Subscription
  6. 3000 Coins: $29.99 3000 Coins
  7. 4000 Coins: $39.99 4000 Coins
  8. Weekly Subscription: $19.99 StardustTV Weekly Subscription
  9. Quarterly Subscription : $59.99 StardustTV Quarterly Subscription
  10. Quarterly Subscription: $79.99 StardustTV Quarterly Subscription