fix problems on Citygate [iphone]

—— Run into issues on Citygate? Get help pending when official support gets back to you!

Citygate

Info:

company: Citygate Church

: https://help.subsplash.com

: subsplash.com

Chat with our AI-based Citygate Support

🛠️ Common Citygate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Citygate freezes while watching stream

Fix: 1. Close the app completely: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps.... ⇲

navigation is confusing

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's main sections. Take note of where key features are located. You... ⇲

Notifications issue

notifications are inconsistent

Fix: 1. Check notification settings: Go to Settings > Notifications > Citygate. Ensure that notifications are enabled and that the alert style is... ⇲

Updates issue

limited content updates

Fix: 1. Check for updates: Regularly check the app for any new content updates. Sometimes, content is added in batches, so keeping the app update... ⇲

Video issue

poor video quality

Fix: 1. Check your internet connection: Ensure you have a stable and strong Wi-Fi or cellular connection. Poor connectivity can lead to low video... ⇲

Slow issue

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Citygate, and select 'Offload App' to clear cache. Reinstall if necessar... ⇲

Downloads issue

lack of offline access

Fix: 1. Check for offline options: Explore the app settings to see if there is an option to download content for offline viewing. Some apps allow... ⇲