fix problems on Sketchbook [iphone]

—— Run into issues on Sketchbook? Get help pending when official support gets back to you!

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🛠️ Common Sketchbook Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sketchbook crashes when using eyedropper function

Fix: 1. Restart the app: Close Sketchbook completely and reopen it. This can clear temporary glitches. 2. Clear app cache: Go to your iPhone sett... ⇲

Sketchbook freezes unexpectedly

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe Sketchbook off the screen. 2. Res... ⇲

UI issue

unable to rotate canvas on mobile

Fix: 1. Check orientation lock: Swipe down from the top right corner to access the Control Center and ensure the orientation lock is off. 2. Use... ⇲

colors not showing up on layers

Fix: 1. Check layer visibility: Ensure that the layers are visible and not hidden. Tap on the layer icon and make sure the eye icon is enabled fo... ⇲

layer naming inconsistency

Fix: 1. Rename layers manually: Tap on the layer name to edit it and ensure consistency in naming. 2. Create a naming convention: Develop a syste... ⇲

Saving issue

incomplete saving of artwork

Fix: 1. Save frequently: Make it a habit to save your work manually by tapping the save icon regularly. 2. Check storage space: Ensure your devic... ⇲

Compatibility issue

custom palettes not accessible on iPad

Fix: 1. Sync settings: Ensure that your custom palettes are synced across devices. Check the settings in Sketchbook to see if there’s an option t... ⇲

Customization issue

difficulty in changing brushes or colors

Fix: 1. Access brush settings: Tap on the brush icon and ensure you are selecting the desired brush. If it’s not responding, try tapping it multi... ⇲

Glitches issue

glitches when changing background color

Fix: 1. Restart the app: Close Sketchbook and reopen it to see if the glitch resolves. 2. Check for updates: Ensure you have the latest version o... ⇲

Bugs issue

color creation tool not functioning

Fix: 1. Restart the app: Close and reopen Sketchbook to refresh the tool. 2. Check for updates: Make sure you are using the latest version of the... ⇲