fix problems on Frontwave [iphone]

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—— Run into issues on Frontwave ? Get help pending when official support gets back to you!

Frontwave Mobile Banking
Info:
company: Frontwave Credit Union
: https://www.frontwavecu.com/Your-Money/Manage/Digital-Banking/Digital-Banking-Help
: www.frontwavecu.com
Chat with our AI-based Frontwave Support
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UI issue

User interface changes are confusing

Fix: 1. Familiarize yourself with the new layout by exploring each section of the app. Take notes on where key features are located. 2. Check fo... ⇲
 
Account issue

Difficult to distinguish between accounts

Fix: 1. Rename your accounts in the app if the option is available. Go to the account settings and look for a rename option. 2. Use distinct ico... ⇲

Inability to easily check balance

Fix: 1. Ensure you are familiar with the app's layout and where the balance is displayed. Explore the dashboard and account sections thoroughly.... ⇲

Inaccurate reporting of account status

Fix: 1. Log out and log back into the app to refresh the account status. 2. Clear the app's cache to resolve any discrepancies in reporting. 3.... ⇲

Shared branch banking discontinuation

Fix: 1. Look for alternative nearby branches that may offer similar services. Use the branch locator feature on the Frontwave website. 2. Consid... ⇲
 
Features issue

Lacks basic functionalities

Fix: 1. Identify the specific functionalities you find lacking and check if they are available in the web version of the banking service. 2. Use... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Close other apps... ⇲
 
Errors issue

Error messages during use

Fix: 1. Note the specific error messages you receive and search for them in the app's help section or online for potential solutions. 2. Restart... ⇲
 
Payments issue

No option for principal-only payments

Fix: 1. Check if the web version of the banking service offers this option. If it does, use that method for principal-only payments. 2. Consider... ⇲
 
Security issue

No ability to lock card through app

Fix: 1. Use the web version of the banking service to see if card locking is available there. 2. If you have access to customer service via phon... ⇲

Frequent issues with fraud detection

Fix: 1. Regularly monitor your account for any unauthorized transactions and report them immediately. 2. Ensure your contact information is up t... ⇲

No dedicated security hotline

Fix: 1. Use the general customer service number for urgent security issues and ask to be directed to the appropriate department. 2. Document any... ⇲
 
Support issue

Poor customer service response

Fix: 1. Try reaching out during off-peak hours when response times may be quicker. 2. Use multiple channels to contact customer service, such as... ⇲

Limited support for military members

Fix: 1. Check the Frontwave website for any specific resources or support options available for military members. 2. Reach out to customer servi... ⇲
 
Bugs issue

Mobile deposit issues

Fix: 1. Ensure you are following the app's guidelines for mobile deposits, such as taking clear photos of the check and ensuring it is endorsed p... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Ensure your iPhone is updated to the latest iOS version and the app is updated to the latest version. 2. Clear the app's cache and resta... ⇲
 
Customization issue

Lack of dark mode feature

Fix: 1. Check if your iPhone has a system-wide dark mode option enabled. Go to Settings > Display & Brightness and select 'Dark'. This may affect... ⇲
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 what users are saying
Good experience
97.1%

Neutral
2.0%

Bad experience
0.9%

~ from our NLP analysis of 23,558 combined software ratings.

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 Private Data Frontwave collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics