fix problems on DDPAI [iphone]

—— Run into issues on DDPAI? Get help pending when official support gets back to you!

DDPAI

Info:

company: Dingding Pai(Shenzhen) Technology Co.,Ltd.

: http://www.ddpai.com

Chat with our AI-based DDPAI Support

🛠️ Common DDPAI Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DDPAI freezes while watching stream

Fix: 1. Close the DDPAI app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off... ⇲

live view not working

Fix: 1. Ensure that your camera is powered on and connected to the same Wi-Fi network as your iPhone. 2. Restart both the camera and the app. 3.... ⇲

Crashes issue

DDPAI crashes frequently

Fix: 1. Update the app to the latest version via the App Store. 2. Clear the app's cache by going to Settings > General > iPhone Storage, selecti... ⇲

Video issue

difficult video retrieval

Fix: 1. Use the search function within the app to locate specific videos by date or event. 2. Organize your videos into folders or categories if... ⇲

video playback laggy

Fix: 1. Ensure you have a stable internet connection. Switch to Wi-Fi if you are using cellular data. 2. Close other apps running in the backgrou... ⇲

incorrect timestamps on videos

Fix: 1. Check the date and time settings on your camera and ensure they are set correctly. 2. Sync the camera with your iPhone's time settings if... ⇲

DDPAI does not display recorded videos

Fix: 1. Ensure that the videos are saved correctly on the camera. Check the camera's storage to confirm. 2. Restart the app and check again for t... ⇲

no previews available

Fix: 1. Ensure that the app has permission to access your photos and videos in Settings > Privacy > Photos. 2. Restart the app to refresh its dat... ⇲

video quality degrades on playback

Fix: 1. Ensure you are using a stable internet connection, preferably Wi-Fi, to stream videos. 2. Check the app settings for video quality option... ⇲

Camera issue

DDPAI disconnects from camera

Fix: 1. Check the camera's battery level and ensure it is charged. 2. Restart both the camera and the app to re-establish the connection. OR 1... ⇲

unable to log in or register

Fix: 1. Ensure you have a stable internet connection. 2. Double-check your login credentials for any typos. If you forgot your password, use the... ⇲

UI issue

sensitive time select slider

Fix: 1. Use a stylus or your finger to make more precise adjustments on the slider. 2. If the slider is too sensitive, try adjusting the time in... ⇲

DDPAI interface not user friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for a user manual or online tutorials that can guid... ⇲

DDPAI shows wrong time

Fix: 1. Check the time settings on your iPhone and ensure they are set to automatically update. Go to Settings > General > Date & Time and toggle... ⇲

DDPAI is complicated to navigate

Fix: 1. Spend some time exploring the app's features and settings to become more familiar with its layout. 2. Look for tutorials or guides online... ⇲

Updates issue

missing features after updates

Fix: 1. Check the app's update notes in the App Store to see if the features have been moved or renamed. 2. Explore the app thoroughly to find an... ⇲

inconsistent firmware updates

Fix: 1. Regularly check the app and camera settings for any available firmware updates. 2. Enable automatic updates in the app settings if availa... ⇲

Compatibility issue

no support for PC or Mac

Fix: 1. Use an iOS emulator on your PC or Mac to run the app if you need access to it on a computer. 2. Consider using cloud storage to access yo... ⇲

Network issue

cellular data interferes with playback

Fix: 1. Switch to Wi-Fi for a more stable connection when streaming videos. 2. Disable cellular data for the app in Settings > Cellular and toggl... ⇲

Support issue