fix problems on First Citizens [iphone]

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—— Run into issues on First Citizens? Get help pending when official support gets back to you!

First Citizens
Info:
company: FCIS
: https://www.firstcitizenstt.com/contact.html
: www.firstcitizenstt.com
Chat with our AI-based First Citizens Support
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Login issue

Incorrect login credentials error

Fix: 1. Reset your password: If you’re sure your credentials are correct, try resetting your password. Go to the login screen, tap on 'Forgot Pas... ⇲

No option to enter OTP code

Fix: 1. Check your settings: Go to Settings > Notifications and ensure that notifications for the First Citizens app are enabled. This may allow... ⇲
 
Compatibility issue

First Citizens does not support certain iPhone models

Fix: 1. Check compatibility: Visit the App Store page for First Citizens and check the compatibility section to see if your iPhone model is liste... ⇲

No support for Zelle or similar services

Fix: 1. Use alternative payment methods: If Zelle is not supported, consider using other payment services that are compatible with First Citizens... ⇲

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the app is updated to the latest version on all devices you are using. OR 2. Clear app... ⇲
 
Messages issue

Long wait for OTP text message

Fix: 1. Check your mobile network: Ensure you have a good signal and that your mobile network is functioning properly. You can try toggling airpl... ⇲
 
UI issue

First Citizens is user unfriendly

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and layout. Look for a help or tutorial section within th... ⇲

First Citizens design needs improvement

Fix: 1. Familiarize yourself with the layout: Spend time getting used to the app’s design. Sometimes, understanding where features are located ca... ⇲
 
Features issue

Missing key features

Fix: 1. Explore alternative methods: If certain features are missing, check if they are available through the web version of the banking service... ⇲
 
Loading issue

First Citizens takes too long to load

Fix: 1. Restart your device: Sometimes, simply restarting your iPhone can help improve app performance. Hold down the power button and slide to p... ⇲
 
Account issue

Inability to view account on mobile or web

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. OR 2. Upd... ⇲
 
Bugs issue

First Citizens is not fully functional

Fix: 1. Reinstall the app: Delete the app from your device and reinstall it from the App Store. This can resolve many issues related to app funct... ⇲
 
Registration issue

Tedious registration process

Fix: 1. Prepare your information: Before starting the registration process, gather all necessary information such as your Social Security number,... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
73.5%

Good experience
20.6%

Neutral
5.9%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data First Citizens collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics
    • Other Data