fix problems on Via [iphone]

—— Run into issues on Via? Get help pending when official support gets back to you!

ViaMobile

Info:

company: Via Credit Union

: http://viacu.org

: viacu.org

Chat with our AI-based Via Support

🛠️ Common Via Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not support facial recognition sign in

Fix: Check if your iPhone has Face ID enabled. Go to 'Settings' > 'Face ID & Passcode' and ensure that Face ID is set up correctly. If the app do... ⇲

Repeated messages 'failure to load data'

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. You can also resta... ⇲

Cannot log in

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Requires password entry each time

Fix: Check if there is an option in the app settings to enable 'Stay logged in' or 'Remember me'. This can help reduce the frequency of password... ⇲

No Face ID login option

Fix: If the app does not support Face ID, you can use a password manager that integrates with your device to autofill your password, making it ea... ⇲

Settings issue

Error loading settings

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen (or double-clicking the home button) and then relaun... ⇲

Updates issue

Confusing new update

Fix: Take some time to explore the new features introduced in the update. Check the app's help section or user guide, if available, to familiariz... ⇲

UI issue

Terrible design

Fix: If the design is not user-friendly, try to adapt by creating a personal workflow that makes it easier for you to use the app. For example, c... ⇲

Via looks outdated

Fix: Check for updates in the App Store. Developers often release updates to improve the design and functionality of their apps, so keeping it up... ⇲

Security issue

Forced password change

Fix: If you are being forced to change your password, ensure that you create a strong but memorable password. Use a combination of letters, numbe... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

54.2%

Bad experience

41.7%

Neutral

4.2%

~ from our NLP analysis of 24 combined software ratings.

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Private Data Via collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics